Telesales Agent (225-1009)

A Telesales Agent is a key member of a sales team primarily responsible for selling products or services over the phone. They utilize effective communication skills and persuasion techniques to reach out to potential and existing customers, aiming to maximize sales opportunities and achieve company sales targets. Telesales Agents handle outbound and incoming calls, address customer inquiries, negotiate pricing, and close sales to foster customer relationships. They play a pivotal role in the organization's profit generation strategy and are crucial in nurturing client satisfaction and brand loyalty. The role demands a high degree of resilience, adaptability, and dedication to delivering exceptional customer experiences, along with the ability to stay motivated in high-pressure sales environments.

Responsibilities

• Conduct outbound calls to prospective and existing customers to generate sales leads.
• Manage and respond to incoming sales inquiries efficiently and effectively.
• Meet and exceed set sales targets and performance metrics consistently.
• Provide detailed information about product features and benefits to customers.
• Utilize persuasive negotiation skills to close sales and upsell products.
• Maintain a thorough understanding of the company’s products and services.
• Document customer interactions, transactions, and follow-up actions in the CRM system.
• Participate in team meetings and provide feedback to improve processes.
• Handle customer complaints and concerns with empathy and professionalism.
• Develop and maintain strong relationships with customers to encourage repeat business.
• Stay updated with industry trends and competitive products to better serve the customers.
• Collaborate with the sales team to achieve organizational goals and objectives.

Requirements

• Previous experience in telesales or customer service is highly preferred.
• Strong verbal communication and interpersonal skills are essential.
• Ability to work in a fast-paced, target-driven sales environment.
• Proficient in using CRM software and other sales tools effectively.
• Excellent problem-solving skills and ability to handle rejection gracefully.
• Self-motivated, resilient, and able to work independently with minimal supervision.
• High school diploma or equivalent; a degree in business or related field is a plus.