Telemarketing Executive 29O25

As a Telemarketing Executive, you will play a crucial role in the marketing and sales departments, serving as the first point of contact between the business and its potential clients. Your primary responsibility will be to proactively reach out to customers via telephone to promote products, services, and special promotions, in addition to generating leads and persuading potential customers to make purchases. You will be expected to establish and maintain professional and positive relationships with clients while executing strategies that increase sales and customer retention. This role requires excellent communication skills, resilience, and a sales-oriented mindset, coupled with the ability to handle objections and provide exceptional customer service.

Responsibilities

• Conduct telephone calls to prospective clients to introduce products and services.
• Manage and update a client database to maintain accurate sales records.
• Engage in active listening to understand customer needs and preferences.
• Provide detailed information about products and services tailored to customer inquiries.
• Follow up with leads and prospects to nurture and develop sales opportunities.
• Meet or exceed daily, weekly, and monthly sales targets and quotas.
• Handle and resolve customer complaints with professionalism and empathy.
• Collaborate closely with the sales and marketing teams to align strategies.
• Stay informed on the latest industry trends to enhance knowledge and influence.
• Use CRM tools effectively to track and manage customer interactions and sales processes.
• Maintain a thorough understanding of company offerings and updates to ensure accurate communication.
• Prepare and submit timely reports on marketing progress and sales activities.

Requirements

• High school diploma or equivalent required; a college degree is a plus.
• Proven experience in a telemarketing or customer service role is preferred.
• Exceptional verbal communication skills with a pleasant telephone manner.
• Strong persuasion skills and the ability to overcome sales objections effectively.
• Proficiency in using CRM software and other telemarketing tools is advantageous.
• Self-motivated with strong organizational and multitasking abilities.
• Ability to work independently as well as part of a team environment.