Tele Caller 16D25

The role of a Tele Caller involves representing the company through telephonic interaction to promote, sell, or gather information about products and services. As a Tele Caller, you will communicate with prospects and existing customers to encourage interest in the company's offerings. This entry-level position is crucial for organizations looking to enhance their outreach efforts by leveraging telecommunications to maintain customer relationships effectively. With excellent communication skills, a passion for sales, and a customer-oriented mindset, you will play a pivotal role in generating leads and ensuring customer satisfaction. Your ability to listen attentively and address customer inquiries with a positive attitude will greatly contribute to the company's success.

Responsibilities

• Make outbound calls to potential customers, introducing them to products or services.
• Answer incoming calls from customers with inquiries regarding various offerings.
• Maintain an updated CRM database with detailed records of calls and customer interactions.
• Achieve monthly and quarterly sales targets as set by the management team.
• Provide detailed information and overcome objections from prospects through proactive communication.
• Identify customer needs and suggest appropriate products or services to meet their requirements.
• Follow up on previous interactions to ensure customer satisfaction and retention.
• Collaborate with the sales and marketing teams to refine call scripts and communication strategies.
• Pitch various promotions, sales, or new offerings during calls to enhance customer engagement.
• Attend regular team meetings and training sessions to stay updated on product knowledge.
• Adapt to various situations with quick problem-solving and decision-making skills.
• Keep abreast of industry trends to adjust sales tactics accordingly and increase effectiveness.

Requirements

• High school diploma or equivalent; additional sales training is an advantage.
• Proven experience as a tele caller or relevant sales/customer service role is preferred.
• Excellent communication skills with a natural ability to build rapport with clients.
• Proficient in using computer systems and CRM software for managing customer data.
• Ability to work in a team-oriented environment with enthusiasm towards goals.
• Strong listening skills and the ability to handle customer queries efficiently.
• Multilingual abilities are beneficial, especially in regional or international markets.