Technology Experience Supervisor - Temporary Contract 6 Months

OUR PURPOSE AND CULTURE

We are driven to create a future where people and place enrich one another. We are wholly committed to rooting ourselves more deeply in every place we are in while setting new benchmarks for positive impact.

As a pioneering collective with a common purpose, we curate extraordinary moments and honor the soul of every place along our journey. At Rosewood Hotel Group, we answer The Calling. Together, we Make the Place.

As part of our Finance Division, you will join the Information Technology team, which plays a critical role in ensuring the seamless operation of hotel systems, applications, networks, and technology services. Reporting to the Assistant Information & Technology Manager, you will work closely with operational departments, external support partners, and hotel associates to deliver reliable technology solutions that support both guest satisfaction and business performance.

As Information & Technology Supervisor, you will help maintain and enhance the hotel's technology infrastructure while ensuring systems operate efficiently, securely, and in line with Rosewood Hotel Group standards. You will support associates and guests with technology-related needs, contribute to system improvements, and assist in the implementation of new applications, hardware, and software solutions. Through your expertise and proactive approach, you will help create a seamless and connected experience for both associates and guests.

• Support the daily operation, maintenance, and administration of the hotel's IT systems, applications, and technology infrastructure.
• Assist in implementing system enhancements, software updates, and technology projects that improve operational efficiency.
• Monitor system performance and proactively identify opportunities for process and technology improvements.
• Provide technical support and guidance to associates while ensuring effective onboarding and system access management.
• Partner with external vendors and support providers to resolve technical issues and maintain service continuity.
• Support hotel guests with internet connectivity and other technology-related inquiries, ensuring a seamless guest experience.
  

• You have a strong understanding of hotel technology systems and applications within a luxury hospitality environment.
• You are experienced in supporting property management, point-of-sale, and financial systems such as Opera, Micros, and Sun Systems.
• You have a proactive and analytical mindset, with the ability to troubleshoot technical issues and identify practical solutions.
• You are highly organized and comfortable managing multiple priorities while maintaining attention to detail.
• You thrive in a collaborative environment and build positive relationships with associates, guests, and external partners.
• You communicate confidently in English and are passionate about delivering exceptional service through technology.
  

As part of our team, you’ll enjoy a thoughtfully designed benefits package that supports your wellbeing, professional growth, and life beyond work. This includes medical coverage, retirement benefits, paid time off, complimentary room nights, learning and development opportunities, global career opportunities, and industry-leading paid parental leave supporting eligible associates across all paths to parenthood.

At Rosewood Hotel Group, your voice is heard – and valued. We’re a community that encourages associates to be themselves, not fit into a fixed culture, and this philosophy shines through in our commitments to reflect and honor the history, culture and geography of our destinations. We’re not only committed to building and nurturing genuine, long-lasting relationships but to transforming them – and our Diversity, Equity and Inclusion (DEI) strategy helps put these principles into practice.