Technical Support Engineer
Talentmate
United Arab Emirates
4th May 2024
2405-1-7757
Job Description
The Technical Support Engineer is responsible for providing technical assistance and support to customers and internal stakeholders. They will diagnose and resolve hardware and software issues, as well as provide guidance on product usage. This role requires excellent troubleshooting skills and the ability to communicate technical information in a clear and concise manner.
Responsibilities
- Respond to customer inquiries and provide technical support via phone, email, or chat.
- Diagnose and resolve hardware and software issues.
- Escalate complex technical issues to appropriate teams for resolution.
- Record and track customer interactions and issue resolution in the ticketing system.
- Provide guidance and training to customers on product usage.
- Collaborate with cross-functional teams to improve product functionality and usability.
- Stay updated with product knowledge and participate in ongoing training.
- Contribute to the development of knowledge base articles and technical documentation.
Requirements
- Bachelor's degree in Computer Science, Information Technology, or related field.
- Proven experience in technical support or help desk roles.
- Strong knowledge of hardware, software, and operating systems.
- Excellent problem-solving and troubleshooting skills.
- Clear and effective communication skills.
Job Details
| Role Function: | N/A | Work Type: | Full-Time |
|---|---|---|---|
| Role Level: | Mid-Level | Country: | United Arab Emirates |
| City: | Abu Dhabi | Number of Vacancies: | 1 |
| Job Category: | IT | Company Website: | https://www.talentmate.com/ |
| Skills & Expertise |
Good Communication Skill
Attention to detail
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What We Offer
- Health Insurance
- Visa
- Paid Annual Leaves
- Maternity and Paternity Leaves
About the Company
Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.
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