Team Leader

Key Responsibilities

• Allocate work orders to technicians based on workload, skills, and operational priorities.
• Monitor technicians productivity, attendance, and accurate clocking of individual work operations.
• Ensure repairs are completed within agreed timelines without compromising quality.
• Coordinate with Service Advisors to clarify work orders, communicate repair requirements, and ensure smooth workshop operations.
• Provide hands-on technical support, guidance, coaching, and mentoring to technicians.
• Investigate repeat repairs and customer concerns, conducting inspections, road tests, and diagnostic assessments where required.
• Ensure technicians follow manufacturer repair procedures, workshop manuals, and appropriate tool-use guidelines.
• Translate customer concerns into clear and accurate technical work instructions.
• Liaise with the manufacturer for technical assistance and required reporting.
• Monitor repair quality, conduct quality checks where authorized, and ensure all work performed and defects identified are accurately documented.
• Report quality concerns, tooling requirements, resource constraints, and lost time to the Workshop Manager promptly.
• Promote workplace safety, environmental compliance, and the protection of customers vehicles and property.
• Support Service Advisors with initial diagnostics and vehicle handovers when required.
• Maintain an organized and disciplined working environment to maximize workshop efficiency and minimize downtime.

• Bachelors degree or Diploma in Automotive, Mechanical Engineering, or a related technical field.
• Minimum 4 years of relevant automotive workshop experience, preferably as a qualified technician with leadership responsibilities.
• Relevant technical certifications or professional qualifications are required.
• Strong technical knowledge of vehicle diagnostics, repair procedures, and workshop operations.
• Ability to lead and support technicians while working independently with minimal supervision.
• Strong organizational and prioritization skills, with the ability to balance productivity and repair quality.
• Excellent verbal and written communication skills.
• Fair-minded, positive, and professional attitude with strong problem-solving abilities.
• Computer literacy and proficiency in Microsoft Office and workshop management systems.
• Valid driving licence.

• Established Automotive Group: Become part of a well-established UAE organization representing recognized automotive brands.
• Professional Development: Enhance your technical expertise and leadership capabilities in a professional workshop environment.
• Collaborative Team Culture: Work alongside experienced automotive professionals committed to quality and customer satisfaction.
• Career Growth: Build your career through hands-on leadership experience and opportunities for continued development.
• Operational Excellence: Make a meaningful contribution to workshop productivity, service quality, and customer experience.