Team Leader

POSITION: TEAM LEADER

CELINE is a fast-growing French and Leather-Goods Couture House that belongs to the LVMH group, which ambition is to become one of the most iconic luxury brands worldwide.

To make this vision a reality we are looking for enthusiastic, passionate and agile personalities who are eager to evolve in a demanding environment.

YOUR WORK ENVIRONMENT

As Team Leader you will provide personalized client experience, build strong client relationships and meet or exceed sales targets and KPIs, you will be a role model for your colleagues among the sales team and support the management team in day-to-day tasks.

Job Responsibilities

YOUR IMPACT

• You will be the role model for the team, in terms of being the brand ambassador of CELINE, possessing clienteling skills and mindset, achieving KPIs and ensuring back-office activities are in line with brand guidelines.
• Be able to take responsibility of the store when in your managers absence, communicating to the team and the retail office.
• Assist Management in daily operations: floor management, stock operations, and opening/closing duties.
• Depending on specific store needs, additional responsibilities could include stock and store operations, visual merchandising, after-sales.
  
  

BRAND:

• Act as an ambassador of CELINE by following CELINE brand standards in terms of grooming and uniform policy.
• Combine a professional, authentic and positive approach with enthusiasm for our products and our House
• Develop the highest standards of brand and product knowledge.
  
  

TEAM:

• Maintain an open, positive and constructive communication with team members
• Train new sales associates on product knowledge, store procedures and company policies
• Achieve individual and team objectives, be accountable for sales results, and support the team in their sales.
• Support the Store Manager in developing the team through mentoring and/or buddy system as well as the integration of newcomers.
• Demonstrate a detailed understanding of the company’s policies and provide support to other Sales Associates when needed.
  
  

CLIENT:

• Welcome every Client and enhance their experience, advise Clients across the brand and all product categories.
• Provide exceptional client service according to CELINE’s selling ceremony
• Drive local clients network growth demonstrating advanced clienteling skills, using different tools available to develop existing and recruit, convert prospect client to build long term Client relationships
• Build lasting relationships with clients by bonding with them, understanding their desires, providing advice – “be memorable” beyond the sales process and providing follow up
• Capture and update all relevant client information, according to the company tools (maintain client books) in order to retain actual clients and detect new (high potential) clients
• Keep in contact with key clients via different channels to arrange appointments/share collection information/product arrivals to grow loyalty
  
  

SALES:

• Meet or exceed individual and store sales targets
• Achieve individual and team objectives, be accountable for sales results, KPI’s, CRM requirements support the team in their sales.
• Focus on cross, up-selling and have strong “matchmaking” skills for all product categories
  
  

MERCHANDISE:

• Keep track of physical inventory of merchandise and inform the manager about product replenishment
  
  

VISUAL MERCHANDISING:

• Assist in maintaining visual standards with direction from VM, in accordance with CELINE visual standards
  
  

STORE / BACK OFFICE:

• Proficient and accurate use of POS
• Participate in all inventories, cycle counts and goods receptions
• Ensure store functional maintenance
• Respect stock room guidelines
  
  

Profile

Experience: Previous experience of minimum 4 years in sales and in fashion or luxury sector Competencies: High product and fashion sensitivity and knowledge Ability to understand and go beyond customers’ needs to provide them the best customer experience. Taste for challenge and a team spirit Sense of service, natural curiosity, openminded, optimism and empathy are essential to your success at CELINE.

Additional Information

As part of our #CELINECARES approach, CELINE is committed to building an inclusive and respectful work environment where every employee can develop and thrive.

We value diversity in all its forms — origins, identities, orientations, generations, abilities and life situations — and implement concrete actions to promote inclusion. Our disability policy aims to ensure equal opportunities for all our talents, with personalized accommodation if necessary.

If you require specific assistance during the recruitment process, please do not hesitate to let us know.

At CELINE, we believe that the strength of our Maison lies in the uniqueness of our employees.

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