Supplier Performance Senior Manager

Miral Experiences is a region’s leader in the management and operation of world-class, award-winning immersive attractions and experiences across Abu Dhabi. Our diverse portfolio includes some of the most iconic entertainment and leisure destinations, including Ferrari World Yas Island Abu Dhabi, Yas Waterworld Yas Island Abu Dhabi, Warner Bros. World™ Yas Island Abu Dhabi, SeaWorld Yas Island Abu Dhabi, CLYMB™ Yas Island Abu Dhabi, and TeamLab. Phenomena Abu Dhabi, and CLYMB™ Abu Dhabi, as well as cultural treasures like Qasr Al Watan. We specialize in crafting unique experiences that cater to all tastes and ages, delivering a seamless blend of thrills, joy, and discovery. Our attractions are designed to ignite the imagination and create unforgettable memories for visitors from around the world. Whether you're seeking excitement, relaxation, or cultural enrichment, we offer something for everyone.

Job Summary

Drive the strategic Supplier Relationship & Performance Management function to ensure suppliers consistently meet contractual, service-level, and business expectations. Own end-to-end supplier lifecycle governance, from establishing high-impact performance frameworks to delivering measurable improvements through data, automation, and AI. Lead governance forums, build leadership dashboards, and implement processes linking supplier performance directly to sourcing and compliance decisions. Leverage Oracle Fusion capabilities to design digital procurement improvements, from streamlining PR-to-PO cycles to reducing onboarding bottlenecks.

Responsibilities

Supplier Performance Ecosystem

• Design, implement, and govern company-wide supplier performance methodology, including tiered risk models and review cadence aligned to category strategy.
• Archive bidirectional quarterly business reviews (QBRs) with suppliers and stakeholders, tracking corrective action plans and ensuring performance data influences sourcing, renewal, and exit strategies.
• Institute supplier segmentation and governance harmonized across strategic, critical, high-risk, and tactical suppliers to prioritize high-impact initiatives.
• Establish supplier feedback loops to identify and address process issues, payment delays, and usability gaps, while reinforcing supplier experience best practices.
  
  

Supplier Registration & Onboarding

• End-to-end ownership of digital supplier registration via Oracle Fusion Supplier Portal, embedding compliance checks (financial, ESG, insurance) and reducing activation turnaround by 15% through workflow optimization.
• Enforce data accuracy in master supplier records and lead periodic cleansing to eliminate duplicate or outdated classifications.
• Simplify supplier taxonomy and maintain process resilience during peak onboarding volumes.
  
  

Procurement Operations & Analytics

• Resolve operational bottlenecks in PR/PO/change orders to cut PR-to-PO cycle time by 20% while sustaining compliance and three-way match discipline.
• Partner with Finance to address PO matching issues and accruals, and drive procedural standardization to eliminate persistent bottlenecks across the procure-to-pay cycle.
• Develop advanced spend, savings, and compliance analytics using OTBI/Fusion reporting to quantify risks and improvement opportunities.
  
  

AI, Automation & Process Design

• Archive at least two AI-driven automation initiatives delivering measurable savings, including approval workflow automation or supplier-query resolution bots.
• Drive end-to-end process design for source-to-pay, mapping foundational pain points and proposing scalable workflow transformations.
• Champion digital tools that reduce manual effort and eliminate redundant tasks across the supplier lifecycle.
  
  

Risk Mitigation & Compliance

• Proactively manage supplier and process risk using risk tiers and heatmaps, ensuring critical risks are escalated with actionable recommendations to leadership.
• Lead risk audits and compliance readiness of supplier/procurement activities, addressing internal/regulatory findings decisively.
  
  

Qualifications

Essential

• Bachelor’s degree in Supply Chain, Business, Engineering, or related field (CIPS/CPSM certification preferred).
• 10+ years of procurement/supplier experience, with at least 5 hands-on in Oracle Fusion Procurement: PR, PO, supplier portal governance, and supplier qualification.
• Proven track record designing/redesigning procurement processes and supplier performance frameworks.
• Cross-functional experience collaborating with Finance, Legal, Compliance, and Category Management.
  
  

Shape The Future With Us

At Miral Experiences, we don’t just create world-class destinations - we create unforgettable memories for our guests and remarkable careers for our people.

From theme parks and attractions to guest services and behind-the-scenes roles, every member of our team plays a part in delivering exceptional experiences. We’re driven by passion, powered by innovation, and committed to excellence in everything we do.

We’re looking for passionate, driven, and talented individuals who are ready to grow, lead, and make a difference. No matter your background or expertise, there's a place for you at Miral Experiences.

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