Student Support Services Specialist

Job Description

The College of Humanities and Social Sciences is recognized as one of the leading colleges in the UAEU. It serves a diverse academic community of more than 5,000 students and approximately 200 faculty and staff members. The College seeks to recruit a qualified and dedicated professional to join its Student Support Services team, contributing to the development of student services, enhancing the overall university experience, and supporting students' academic success. Key responsibilities:

• Student support: Answer inquiries, explain university policies and procedures, follow up on cases, requests, and complaints, and support students facing academic difficulty or probation. Connect students with advising, counseling, and assistance programs.
• Coordination: Act as liaison between the Assistant Dean for Student Affairs’ office, university departments, and external organizations. Arrange meetings, handle correspondence, and track requests until completion.
• Academic monitoring and retention: Review performance data, help identify at-risk students, support early alert systems and study plans, and contribute to retention initiatives.
• Programs and events: Help plan student activities, orientations for new students, workshops, and recognition and award programs.
• Administration and reporting: Prepare correspondence, reports, and minutes in Arabic and English, compile statistics, maintain confidential student records, use university systems, and manage email follow-up.
  
  

Minimum Qualification

Bachelor's degree from a recognized university, with no restriction on the field of study.

Preferred Qualification

Master’s degree in a relevant field.

Expected Skills

• At least 2 years of relevant experience in student services, administration, or coordination, preferably in higher education
• Excellent English, strong Microsoft Office skills (Word, Excel, PowerPoint, Outlook), and ability to learn new systems quickly
• Strong written and verbal communication in Arabic and English, organization and multitasking, problem-solving and sound judgment, data and report handling, teamwork, confidentiality, attention to detail, working under pressure, and good customer service across diverse backgrounds.
  
  

Close Date Kindly apply before the closing date.

30/11/2026

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