Store Manager

To manage all aspects of all departments of the store to maximise sales, commercial opportunities and controlling costs to achieve business targets. Will have autonomy of the commercial, operational and HR aspects, throughout the store.

RESPONSIBILITIES INCLUDE BUT NOT LIMITED TO THE FOLLOWING:

SALES MANAGEMENT

• Drive sales performance using commercial information and product knowledge with the internal tools provided.
• Actively drive sales by implementing sales building initiatives across all departments through effective analysis of the company commercial reports and visual layout.
• Determine the strategy of the store, always striving to maximise sales and store opportunities.

STORE PROCEDURES

• Maintain cash policies, controlling shrinkage to the limited/accepted loss rate and applying all health and safety procedures in the store inclusive of the stockroom.
• Controlling the cost related to petty cash expenses in line with company budgets.
• Manage the budgeted hours in the store effectively.
• Design the Ideal Rota with adequate staff to ensure high productivity.
• Competition awareness to give relevant feedback to appropriate parties such as product managers, regional managers, and teams.
• Analyze relevant data to create the best strategy for the store.
• Support the Department Managers to keep monitoring the budget.
• Ensure the profit and productivity goals are met by contributing towards the management of payroll hours, sales, and P&L.
• To ensure that policies and procedures of the company are adhered to by monitoring and putting corrective actions in place when necessary for the procedures.

PEOPLE MANAGEMENT

• Supervise managers for controlling and managing stock, product rotation, orders, and devolutions.
• Promote participatory management style and ensure a positive working environment exists within all the departments in the store.
• To have clear, timely and effective communication with various departments, and ensure relevant follow-up with the overall store team.
• Effective conflict resolution respecting Company standards.
• Identify potential talent in all the departments, provide adequate feedback through performance reviews and personal development plans with the relevant follow-ups. Develop the team for future opportunities in the stores.
• Provide induction plans and relevant training for all employees in the store.
• Manage the performance of the employees and coach them when needed.
• Motivate, encourage, and inspire the team to increase sales and ensure efficiency.
• Constantly monitor the absence management and employee relations with the HR Team.
• Support in the recruitment process of the team.
• Lead by example to perpetuate the brand culture.

CUSTOMER SERVICE

• Up to date knowledge about current industry trends and to constantly analyse the competitor’s product and market to be able to maximise sales.
• Provide input to companywide projects to ensure that the brand can constantly improve performance.
• Ensure a high level of customer service standards are consistently attained in the store in all departments.

STOCK MANAGEMENT

• Ensure the store is compliant with all company initiatives.
• Merchandising the store as per the brand guidelines, according to the commercial trends.
• Ensuring effective stockroom organization.
• Effectively managing the order and replenishment to be on time as per the schedules.
• Be an ambassador for our company’s sustainability strategy

KEY PERFORMANCE INDICATORS:

• Sales
• Rota
• Productivity
• Managing Budgeted Hours
• Competitors awareness
• Data Analysis

KNOWLEDGE, SKILLS, AND EXPERIENCE:

Expected Years of Experience

• 3-4 years of related professional experience.
• Relevant knowledge of the Retail Industry.
• Solid experience managing a similar fast-paced retail operation.
• Proven ability to maximise profitability and drive sales.
• Strong team management experience.

Expected Educational Qualification

• Bachelor’s degree or equivalent

REQUIRED BEHAVIOURAL COMPETENCIES:

• Passion for fashion, market, competitors, and trend awareness
• Ability to lead by example, motivate and develop staff.
• Shows logical and positive behavior systematically and in line with Company standards.
• Self-motivation and ability to motivate others.
• Forward planning skills and Commercial awareness.
• Attention to detail and ability to multitask, goal orientated and flexible.
• Examines and understands issues from a broad perspective and can think outside the box.
• Ability to handle pressure and react quickly to situations making timely decisions in challenging conditions and circumstances.
• Excellent communication (both verbal and written) and interpersonal skills.
• Takes ownership of self-development.
• Endorses responsibility for their actions, behaviours, and decisions.
• Tenacious and resilient.
• Ability to work autonomously and as part of a team.