Spot Coordinator BA Service

Job Description

As a Spot Coordinator within the BA Service business unit at Honeywell, you will be crucial in coordinating and overseeing spot service operations to ensure efficient and timely delivery of service solutions. Reporting directly to our Service Business Leaders, you will be accountable for ensuring that all service appointments are scheduled and executed smoothly.

Responsibilities

Key Responsibilities:

• Facilitate field staff/field service supervisors with proposal generation:
• Follow up on the recommended repair report from the SMS (Service Management System).
• Obtain parts/sub/special pricing.
• Prepare an estimate for approval in CPQ (Configure, Price, Quote) with required input from field staff.
• Generate a proposal for approval.
• Send the proposal to the customer and follow up for feedback and PO.
• Log and track the success of the proposal.
• Support and coordination in achieving the committed Revenue, Past Due, Billing and Spot/RQ invoicing.
  
  

SPOT Turnover And Setup

• Verify customer information in CPQ/SMS.
• Generate / follow-up work orders.
• Ensure proper booking documentation is received, including Purchase Order/Signed Document.
• Inform field staff of work order information, verify schedule for delivery, and communicate schedule to customer.
• Order booking and coordinate all materials for the job.
• Issue POs (with input from FSS/FSL).
• During execution, ensure all material/subcontractor/other costs are processed and hit the job before closure (follow up with vendors/subcontractors as needed to ensure costs are in).
• Ensure 100% completion of work in the field with field staff.
• Finalize work order to include all costs, work description, etc. are in.
• Check completion/closing work orders on time in SMS.
• Verify that the work order is closed correctly and exported in SMS.
  
  

SPOT Billing

• For larger or quoted SPOT jobs, send a detailed email to BSC with specific billing instructions.
• Monitor billing reports and unbilled items to ensure billing occurs on time.
• Follow up with the customer (when needed) to ensure paperwork/invoice is received.
• Check on job satisfaction as needed.
• Ensure cash collection and follow up on disputes as needed.
  
  

Qualifications

You Must Have:

• Bachelors degree in a relevant field or equivalent work experience
• Strong organizational and time management skills
• Excellent communication and people-oriented skills
• Ability to work effectively in a fast-paced and dynamic environment
• Proven experience in coordinating and managing service operations
  
  

We Value

• 4 - 6 years of experience in the service industry, preferably in a coordination or management role
• Knowledge of service management software and tools Customer-focused mindset and dedication to delivering exceptional service
• Ability to analyze data and generate actionable insights
• Continuous learning mindset and willingness to adapt to changing business needs
  
  

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

About Us

Honeywell helps organizations solve the worlds most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.

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