Specialist - Quality Assurance

Job Description

Develop and review business processes, maintain the IMS related documentation, communicate the process management changes to relevant stakeholders, and execute improvement projects by contributing to the bottom line of business.

Responsibilities

Core Responsibilities:

• Implement Quality Assurance processes and procedures and ensure that the procedures are aligned with the company's quality standards and that they are effective in identifying and resolving defects.
• Prepare quality assurance action plans; implement productivity, quality, and customer-service standards; identify and resolve problems; determine system improvements; and implement changes.
• Participate in conducting Integrated Management System (IMS) internal audits to ensure proactively issues and non-conformities identified and effectively resolved for AD Ports Group in line with the documented procedure.
• Review and maintain Integrated Management System (IMS) documents such as policies, terms of reference (TOR), Standard Operating Procedures, Work Instructions.
• Act as a corporate Customer Feedback Management representative to ensure that customer complaints are effectively escalated and addressed in line with the global best practiced standards.
• Coordinate to provide training and support to process owners and executers that covers the integrated management system, policies, procedures, and core processes.
• Prepare quality reports and presentations that distill and communicate analytical and observational findings and recommendations to the project stakeholders.
• Execute the quality and process improvement initiatives, transformation projects, synergy projects to improve the efficiency and effectiveness of business processes.
• Maintain and improve service quality by completing process, system, compliance, and surveillance audits, and investigating customer complaints.
• Maintain process level risks and opportunities and non-conformities log for AD Ports Group complying with the relevant international standards.
  
  

Qualifications

Educational and Technical Qualifications:

• Bachelor's degree in Engineering / Quality Management / Business Excellence, Computer Science, or a related field. Master's degree is a plus
• ISO 9001:2015 Lead Auditor Certification is (Required)
• Lead/ Internal Auditor Certification to ISO 45001, 14001, 22301, 27001, 55001 standards (Preferred)
• Professional certification, such as Six Sigma, CQE, or CQA
  
  

Language Skills:

• Written and Spoken English is essential, Arabic is preferred
  
  

Years of Experience:

• A minimum of 4-6 years of experience in a similar role
  
  

Nature of Experience:

• Logistics & Supply Chain/ Manufacturing / Maritime
• Experience in Management Systems and Process Improvement (Required)
• Experience auditing in a technical environment is preferred.
  
  

About Us

AD Ports Group

A Global Player

Through organic growth and partnerships, AD Ports Group has developed over the years into an integrated premier enabler of trade, industrialisation, and economic diversification. Established by Emiri Decree and owned by ADQ, one of the region’s largest holding companies with a broad portfolio of major enterprises spanning key sectors of Abu Dhabi’s diversified economy.

AD Ports Group is committed to building elite trade and logistics propositions. As trade has grown, so have we. Today, we are an integrated business across 5 clusters – Digital, Economic Cities & Free Zones, Logistics, Maritime, and Ports connecting global maritime routes and international trading partners.

About The Team

We offer exciting opportunities to people from different backgrounds and nationalities through internal career advancement programmes. Once a member of our staff, you have the chance to grow horizontally and vertically throughout your career journey with us.

“We are proud to be the first organization from the Middle East region to receive the prestigious Investors in People (IIP) Platinum accreditation.”

Find more about us here .

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