Services Advisor - Contract Performance Mgmt

Responsibilities, authorities and accountabilities

• All contract performance related activities , typically tied to a customer site. Perform in the role as the interface between the customer and the project team, managing the transfer of information and requests. Assure timely resolution of issues and keep the customer advised of the progress of the project, and negotiate changes and variations and solutions to any issue arising. Responsible for adherence to contract service, operations, and performance specifications, as well as financial & technical metrics specific to contract. Perform proposal negotiation, and contract administration functions on assigned proposals / contracts with minimal supervision · Provide support to manager and senior contracts personnel on assigned contracts Function as the liaison for the customer on contract matters
• Presents projects plans, technical roadmaps, risks and recommendations to senior business leaders (EB and SEB) within technical space and occasionally to senior leaders in partner technical teams.
• Handles complex medium term project processes. Department has to define approaches. Variety due to customization to client needs.
• Ihandles important business unit clients. Complex processes requiring involvement of many stakeholders both at the client side .

Required Qualifications

• Bachelors degree from an accredited university or college. Minimum of 5 additional years of experience in Contract Performance Management (CPM).

Desired Characteristics

• Strong oral and written communication skills. Strong interpersonal and leadership skills. Demonstated ability to analyze and resolve problems. Demonstrated ability to lead programs / projects. Ability to document, plan, market, and execute programs. Established project management skills.