ServiceNow Developer

Role Overview

We are seeking a Mid-level ServiceNow Developer to execute module configuration, Service Catalog build and workflow implementation under architectural direction. The role works alongside the Lead Developer to deliver core ITSM, CMDB and ITAM configuration across both programme phases.

Key Responsibilities

• Execute configuration of ITSM modules including Incident, Problem, Change, Request and Knowledge Management
• Build Service Catalog items and associated fulfilment workflows to defined specifications
• Configure CMDB class extensions, attributes and relationship mappings under architectural guidance
• Implement Hardware Asset Management workflows and lifecycle state transitions
• Develop forms, views, notifications and SLA definitions aligned to approved design
• Perform unit testing and resolve defects identified during configuration validation phases
• Support integration configuration activities including data transformation and platform-side mapping
• Maintain technical documentation aligned to project configuration standards
• Collaborate with the Business Analyst team to validate configured workflows against approved requirements
• Support UAT execution and defect resolution activities

Required Skills & Qualifications

• 3+ years of hands-on ServiceNow development experience
• ServiceNow Certified System Administrator (CSA) – required
• ServiceNow Certified Application Developer (CAD) – required
• Experience with CMDB configuration and Hardware Asset Management module implementation
• Proficiency in JavaScript (Glide scripting), Business Rules, Client Scripts and UI Actions
• Working knowledge of Service Catalog, SLA framework and workflow automation
• Familiarity with ITSM module configuration including Incident, Change and Request Management
• Ability to work within structured development standards and governance frameworks
• Strong attention to detail and commitment to configuration quality

Preferred / Advantageous

• Experience with ServiceNow Discovery and CMDB relationship modelling
• Exposure to ITAM (HAM/SAM) module configuration
• Familiarity with Performance Analytics and reporting dashboards

COMPANY OVERVIEW: What's so great about Insight's culture? The excitement. The energy. The way you can see success all around you – and find it for yourself. If you come to Insight with a strong work ethic and an eye for success, you'll find dozens of people reaching out to help you achieve your goal. This is a great opportunity to be part of, and drive, the future direction of Insight. We offer a competitive remuneration package and excellent benefits, with the chance to work in a rewarding environment and with a high level of autonomy and creativity. We receive high volumes of applications for many of our opportunities. Whilst we endeavour to respond to all candidates with any relevant experience, if you have not heard from us within 1 week, please consider that your application will not be progressed in relation to this role.