ServiceNow Developer Lead

Role Overview

We are seeking a Senior ServiceNow Developer to act as the technical lead for platform configuration across a complex multi-module transformation programme. The Lead Developer owns complex workflow design, module architecture and upgrade-safe configuration standards, overseeing mid-level developers and ensuring technical quality across all build activities.

Key Responsibilities

• Serve as technical lead for all platform configuration activities across ITSM, ITAM, HRSD and CMDB modules
• Design and build complex workflows, automation rules and Flow Designer processes aligned to approved architecture
• Lead Service Catalog design and fulfilment workflow implementation across defined complexity tiers
• Oversee and mentor mid-level developers, ensuring adherence to upgrade-safe configuration standards
• Configure Performance Analytics dashboards for Incident, Problem, Change, CMDB Health and Asset Lifecycle domains
• Implement Predictive Intelligence and Virtual Agent capabilities for approved use cases
• Collaborate with Integration Engineers on platform-side integration configurations and data mappings
• Conduct configuration reviews and peer validation across all developer outputs
• Support testing phases including system testing, integration validation and UAT resolution
• Ensure all development artefacts are documented and handed over in alignment with knowledge transfer requirements

Required Skills & Qualifications

• 5+ years of hands-on ServiceNow development experience across enterprise implementations
• ServiceNow Certified System Administrator (CSA) – required
• ServiceNow Certified Application Developer (CAD) – required
• ServiceNow CIS-ITSM – required
• ServiceNow CIS-SAM – preferred
• Proficiency in Flow Designer, Business Rules, Script Includes, Client Scripts and UI Policies
• Experience with Performance Analytics configuration and reporting framework design
• Strong knowledge of Service Catalog design, approval workflows and fulfilment automation
• Experience with Predictive Intelligence and Virtual Agent configuration
• 35+ Service Catalog implementations or equivalent breadth of complex workflow delivery
• Solid understanding of ITSM, ITAM and CMDB module interdependencies

Preferred / Advantageous

• Experience with Now Assist AI capabilities and generative AI configuration within ServiceNow
• Familiarity with HRSD and SecOps module configuration
• Background in upgrade cycle management and instance health governance

COMPANY OVERVIEW: What's so great about Insight's culture? The excitement. The energy. The way you can see success all around you – and find it for yourself. If you come to Insight with a strong work ethic and an eye for success, you'll find dozens of people reaching out to help you achieve your goal. This is a great opportunity to be part of, and drive, the future direction of Insight. We offer a competitive remuneration package and excellent benefits, with the chance to work in a rewarding environment and with a high level of autonomy and creativity. We receive high volumes of applications for many of our opportunities. Whilst we endeavour to respond to all candidates with any relevant experience, if you have not heard from us within 1 week, please consider that your application will not be progressed in relation to this role.