Service Advisor 27O25

A Service Advisor plays a crucial role in the automotive service industry, acting as a vital liaison between the customer and the service team. Their primary responsibility is to ensure the customer's needs and expectations are clearly communicated to the mechanics, while also keeping the customer informed about the progress of their vehicle repairs. This role requires excellent communication skills, a strong understanding of vehicle maintenance and repair, and the ability to manage multiple tasks efficiently. The Service Advisor must provide top-notch customer service, estimated costs, and repair timelines, ensuring a seamless customer experience. They are the face of the service department, offering reassurance and guidance, which demands a deep commitment to customer satisfaction and an ability to manage complex situations with poise. The ideal candidate for this role is someone who can maintain a professional demeanor at all times, possess technical knowledge, and has a knack for problem-solving.

Responsibilities

• Greet customers and assess their needs and preferences for services required.
• Clearly communicate vehicle repair needs to the service team and customers.
• Create detailed work orders with precise instructions for the service team.
• Provide customers with accurate and detailed estimates of repair costs.
• Stay updated on vehicle service techniques and warranty programs regularly.
• Ensure all repair services are performed in a timely and professional manner.
• Follow up with customers post-service to ensure complete satisfaction.
• Coordinate with parts department to ensure timely procurement of necessary parts.
• Maintain accurate records of all service and repair activities undertaken.
• Handle customer complaints with professionalism and escalate if necessary.
• Train and mentor junior service advisors as and when required.
• Generate service reports and discuss findings with the service manager regularly.

Requirements

• High school diploma or equivalent; advanced degrees preferred but not mandatory.
• Previous experience in a service advising role is highly desirable.
• Strong understanding of automotive technology and maintenance procedures.
• Excellent interpersonal and communication skills, both written and verbal.
• Ability to manage and prioritize multiple tasks effectively.
• Customer service orientation with a commitment to quality and prompt service.
• Proficiency in using computer programs, especially Microsoft Office and databases.