Senior Specialist Terminal Operating System General Cargo

Job Description

This role ensures that the TOS fully supports operational requirements, integrates effectively with terminal equipment and enterprise systems, and contributes to the overall efficiency, accuracy, and safety of terminal operations. The Senior Specialist acts as a functional and technical expert for General Cargo workflows, providing support, enhancements, and best-practice deployment across Noatum’s multi-terminal environment in alignment with the company’s digitalization and standardization strategy.

Responsibilities

Key Responsibilities:

Core Responsibilities:

• Configure and maintain all TOS modules relevant to General Cargo, Ro-Ro, and bulk cargo handling operations (e.g., vessel planning, cargo handling, yard, warehouse, gate, and documentation).
• Customize and fine-tune system workflows and parameters to align with terminal-specific processes and business requirements.
• Ensure optimal system performance, data accuracy, and process automation within TOS.
• Identify and implement system improvements that enhance productivity, cargo visibility, and operational efficiency.
• Serve as the subject matter expert for General Cargo TOS operations, supporting terminal users during planning, vessel, and cargo-handling activities.
• Provide Level 2 functional and technical support for TOS incidents, ensuring timely troubleshooting and resolution.
• Work closely with operations, IT, and system vendors to resolve issues and prevent recurrence.
• Monitor TOS data accuracy and ensure consistency across operational modules and reporting outputs.
• Participate in or lead configuration and deployment of TOS modules for new terminals or process enhancements.
• Support TOS version upgrades, patch management, and system testing in collaboration with the corporate IT team and vendor.
• Develop and execute test cases, user acceptance tests (UAT), and training materials for new functionalities.
• Support integration between TOS and other systems such as ERP, Warehouse Management Systems, OCR, weighbridges, and external stakeholders (customs, shipping agents, port community systems).
• Validate data flows and ensure interface stability and accuracy.
• Collaborate with IT Architecture and Integration teams to enhance interoperability between operational and corporate systems.
• Develop user guides, process documentation, and configuration manuals specific to General Cargo operations.
• Conduct training sessions for terminal users, planners, and IT support staff to ensure efficient use of TOS functionalities.
• Participate in operational optimization projects and contribute to digital initiatives such as automation, IoT, and data-driven decision-making.
• TOS system uptime and performance, Accuracy of TOS data and operational reporting
• Successful completion of enhancements, upgrades, and rollouts
• User satisfaction and adoption rates
• Recommend technology-enabled solutions to streamline cargo management and improve turnaround times.
  
  

Qualifications

KNOWLEDGE & SKILLS

Work Interfaces:

• Experience: Port & Marine Terminals, Logistics TOS background
• Experience in implementing Ports/terminal solutions for General Cargo / Multipurpose Terminal
• Experience in TOS Automations with Cargo handling Equipment
• Proven network in the Port and Marine Terminals Industry
• Change Management Process and Enhancement activities
  
  

Educational and Technical Qualifications:

• Bachelor’s degree in computer science, Information Technology, or a related field including Engineering / Ports / Logistics.
• 5–8 years of experience in port or terminal operations, with a minimum of 3 years focused on General Cargo / Breakbulk / Ro-Ro environments.
• Hands-on experience working with Terminal Operating Systems (e.g., MOST, CATOS, NAVIS General Cargo, or equivalent).
• Strong understanding of terminal operational processes, including vessel planning, yard allocation, warehouse management, and documentation workflows.
• Experience with system configuration, integration, and user support in multi-terminal or multi-country settings preferred.
  
  

Skills

• Strong expertise and Knowledge of TOS and Port Automations
• In-depth knowledge of general cargo and breakbulk operations.
• Technical proficiency in TOS configuration, data management, and reporting tools (SQL, BI dashboards, or similar).
• Ability to communicate effectively with both operational and technical teams.
• Hands-on experience in system testing, documentation, and training delivery.
• Familiarity with automation interfaces, EDI/API data exchange, and IoT-enabled systems.
• Strong commitment to service quality, teamwork, and continuous improvement.
• Ability to translate operational requirements into effective technical solutions and documentation and SoW/CR.
• Familiarity with cybersecurity and data governance principles.
• Strong communication, analytical, and problem-solving skills.
  
  

Language Skills:

• Fluency in English is required.
• Knowledge of additional languages is a plus. (Arabic / Spanish)
  
  

Years & Nature of Experience: A minimum of 10 years of experience for the TOS Admin / Support role in Ports and Terminal industry, with at least 5 years in a hands on, preferably in GC/MPT - TOS/Terminal Automation/Digitalization along with Enterprise business applications and other industrial systems.

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