Senior Specialist - Investigations And External Queries

The Investigation Specialist supports the investigations function by assisting the Investigations Manager and assigned investigators in the timely, fair, objective, and confidential handling of whistleblowing and other compliance-related investigations.

The role provides support with case intake, fact-finding, evidence collection, documentation, interview coordination, case tracking, and reporting activities, while ensuring alignment with the Group Whistleblowing Policy and Investigation Guidelines and the direction of the lead investigator.

The role may support investigations relating to fraud and financial misconduct, bribery and corruption, breaches of law or regulation, sanctions and trade-related concerns, conflicts of interest, human rights concerns, data protection and confidentiality breaches, abuse or serious ethical misconduct, retaliation against whistleblowers, misuse of company assets, and other matters assigned by the Investigations Manager or lead investigator.

Responsibilities

Core Responsibilities

Investigation Support and Case Handling

• Support the Investigations Manager or assigned investigator with case intake, preliminary information gathering, background research, and preparation of investigation working papers.

• Assist in reviewing allegations, documents, system records, and other available information to help identify relevant facts, timelines, and persons involved.

• Prepare case files, maintain investigation documentation, and ensure records are complete, accurate, and organized in line with investigation protocols.

   

Evidence, Interviews and Documentation

• Support the collection, logging, and secure handling of physical and digital evidence while maintaining chain of custody and confidentiality requirements.

• Coordinate interview logistics, prepare interview packs and document bundles, take notes where required, and help organize supporting materials for the lead investigator.

• Assist in drafting factual summaries, chronologies, evidence indexes, and other investigation support documents for review by the Investigations Manager or assigned investigator.

   

Coordination, Tracking and Reporting

• Track case status, action items, deadlines, evidence requests, and remediation follow-ups to support efficient case progression and closure.

• Coordinate with Legal, Human Capital, Internal Audit, Information Security, and other stakeholders to obtain records, schedule meetings, and support investigation activities.

• Support preparation of investigation reports, closure reports, and management updates by compiling relevant facts, documents, and status information.

   

Process Discipline and Continuous Improvement

• Apply investigation procedures, confidentiality requirements, and documentation standards consistently across assigned matters.

• Contribute to lessons learned, template updates, and improvements in investigation administration and case management practices.

Qualifications