Senior Specialist - Enterprise Tooling

About Us

Core42, a leader in AI-powered cloud and digital infrastructure, is driving transformative technology solutions globally. Leveraging advanced resources and partnerships, Core42 empowers clients to harness sovereign AI infrastructure, especially in sectors with stringent regulatory needs. With a mission to redefine digital transformation, we combine sovereign capabilities with scalable, high-performance compute infrastructure, positioning ourselves at the forefront of AI innovation in the Middle East and beyond.

The Opportunity

The Senior Specialist – Enterprise Tooling will serve as the primary owner of the ServiceNow platform, responsible for its implementation, governance, optimization, and continuous improvement across the organization. This role will collaborate with cross-functional teams to define platform requirements, streamline workflows, elevate IT service management capabilities, and enable enterprise-wide process transformation.

This position is hands-on and requires proven experience as a ServiceNow ITSM Developer. The individual will be instrumental in driving platform enhancements, enabling automation, ensuring CMDB integrity, fostering Agile/DevOps practices, and leading the strategic uplift of ServiceNow as a key enterprise system of interaction.

Your Key Responsibilities

ServiceNow Ownership & Platform Management

• Act as the primary owner and point of contact for the ServiceNow platform across the organization.
• Oversee ServiceNow configuration, customization, development, and integrations with other enterprise systems.
• Manage platform upgrades, patches, migrations, and overall lifecycle to ensure stability, security, and performance.
• Monitor platform KPIs, performance, compliance, and security posture; implement improvement plans where required.
  
  

Strategy, Governance & Best Practices

• Establish, maintain, and enforce governance, development standards, and best practices for the ServiceNow platform.
• Collaborate with IT teams, business stakeholders, and vendors to define roadmaps, priorities, and platform requirements.
• Ensure strong alignment between business needs and technical solutions, translating requirements into actionable ServiceNow deliverables.
• Conduct in-depth assessments of ServiceNow capabilities to inform solution design, process enhancements, and strategic decisions.
  
  

ITSM, CMDB & Process Optimization

• Lead the design, development, and deployment of core ITSM modules (Incident, Problem, Change, Request, CMDB, etc.).
• Manage and optimize CMDB data structures, relationships, data quality, and workflows to ensure accuracy and reliability.
• Engage with end-users to gather feedback, identify opportunities for improvement, and drive solution enhancements.
• Support Agile and DevOps initiatives through ServiceNow Agile, DevOps, and related modules.
  
  

Continuous Improvement & Change Enablement

• Facilitate process improvement workshops using Lean and Six Sigma principles.
• Develop metrics to assess the effectiveness of improvement initiatives and drive a data-driven continuous improvement culture.
• Promote digital literacy by delivering training, documentation, and user support initiatives.
  
  

Team Leadership & Cross-Functional Engagement

• Lead and mentor a team of ServiceNow professionals, fostering a collaborative and high-performance culture.
• Work closely with IT, compliance, security, and business units to implement scalable, secure, and efficient enterprise tooling solutions.
• Identify risks, issues, and dependencies across ServiceNow initiatives and implement mitigation strategies to ensure successful delivery.
  
  

What We’re Looking For

• Required Skills / Qualifications
• Bachelor’s degree in IT, Computer Science, Engineering, or a related field.
• Minimum 5 years of professional experience in IT Service Management / IT Service Delivery.
• Mandatory: Hands-on experience as a ServiceNow ITSM Developer, including design, development, and deployment across ITSM modules.
• Proven experience as a ServiceNow administrator, developer, and platform owner.
• Deep understanding of ITSM processes, IT governance frameworks, operational risk management, and IT best practices.
• Strong technical skills including scripting, workflow design, integrations, and platform customization.
• Excellent project management, analytical, and communication skills.
• Ability to work both independently and collaboratively with local and global teams.
• Strong business acumen with a proactive, practical mindset and ability to operate in fast-paced environments.
• Preferred Skills / Qualifications
• Certifications in ServiceNow Administration, ITSM, ITIL, DevOps, Six Sigma, COBIT, or related fields.
• Experience facilitating process optimization initiatives using Lean or Six Sigma methodologies.
• Strong stakeholder management experience and ability to collaborate across diverse teams.
• Experience in implementing Agile/DevOps workflows within ServiceNow.
  
  

What Working At Core42 Offers

With a diverse team of 1,100+ employees from 68 nationalities, we foster an inclusive, innovative and collaborative environment. At Core42, we foster a culture grounded in trust, accountability and high performance. We are united by our values: Grit, where we overcome challenges with resilience and determination; Passion, which drives us to pursue excellence in everything we do; and Impact, as we aim to inspire progress and create meaningful change. Our people thrive in an environment where each person’s contributions propel us forward, and together, we commit to achieving extraordinary results.

• Competitive Salary: Attractive package based on your skills and experience
• Yearly Bonus: Performance-based annual bonus
• Exclusive Discount Cards: Access to Esaad and Fazaa benefits
• Premium Family Insurance: Includes medical, dental, vision, and life coverage
• Learning & Development: Unlimited access to premium learning platforms

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