Senior Specialist - Corporate ICC International Operation

Job Description

To oversee and coordinate the daily operations of the Incident Command Centre at the corporate and international levels, ensuring effective crisis and emergency, incident management, business continuity, and alignment with organizational policies. The role focuses on development policies & procedures and supervising international teams, monitoring critical incidents, and supporting decision-making to safeguard corporate resilience and operational efficiency.

Responsibilities

Key Responsibilities: Crisis Management & Oversight:

• Ensure real-time monitoring of crisis and emergency across all international locations.
• Coordinate the escalating process and facilitate timely decision-making during crisis and emergencies.
• Support the Incident Commander and emergency response team in analyzing situations and deploying resources effectively.
  
  

• Ensure compliance with organizational and international policies, regulatory standards, and crisis management protocols.
• Develop international crisis and emergencies policies and procedures.
• Support in developing an emergency response plan in line with AD Ports Group HSSE & BC.
• Oversee the documentation and archiving of incident reports, investigation outcomes, and lessons learned.
  
  

• Coordinate with the international locations and relevant clusters to ensure alignment of response activities.
• Act as the focal point for communication between the ICC and executive leadership during incidents.
  
  

• Supervise regular drills, simulations, and readiness programs.
• Ensuring continuous development and operational competency.
• Conduct international training and awareness sessions.
  
  

• Lead after-action reviews and ensure corrective measures are implemented.
• Propose enhancements to ICC procedures, technologies, and reporting tools.
• Verify and monitor the effectiveness of implemented mitigations and measures identified through risk assessment and audits.
  
  

• Lead continuous performance improvement in Crisis and Emergency Management.
• Monitor and evaluate the performance of team members. This may involve setting performance metrics, conducting regular performance.
  
  

• Bachelors degree in Crisis Management, Fire Prevention, Business Continuity or a related field.