Senior Parts & Services Consultant (225-1014)

The Senior Parts & Services Consultant plays a critical role in managing and optimizing the parts and services operations within an organization. This position involves collaborating closely with various departments, including sales, customer service, and supply chain, to ensure the effective management of parts inventory, service scheduling, and customer satisfaction. The Senior Parts & Services Consultant will have the responsibility of leading a team to achieve operational efficiency and deliver top-notch service to clients. The ideal candidate will possess extensive knowledge of parts management and service operations, alongside strong leadership and communication skills to guide their team and effectively engage with clients. The role demands an ability to forecast parts needs, manage supplier relationships, and implement improvements in processes and services offered by the organization.

Responsibilities

• Lead a team to enhance parts and services operations quality and efficiency.
• Coordinate with supply chain to manage and optimize parts inventory levels.
• Develop and implement strategies to improve client service delivery and satisfaction.
• Analyze market trends to forecast parts demand and adjust inventory strategies accordingly.
• Facilitate the training and development of staff to maintain up-to-date skills and knowledge.
• Work closely with sales and customer service teams to align objectives and operations.
• Monitor and report on KPIs related to parts and service operations and adjust as needed.
• Address and resolve any issues related to parts availability or service quality promptly.
• Maintain and build relationships with suppliers to ensure reliable supply chains.
• Oversee cost management strategies to reduce operational expenses without sacrificing quality.
• Ensure compliance with industry standards and regulations at all times.
• Participate in cross-functional meetings to contribute to company growth and innovation strategies.

Requirements

• Bachelor’s degree in Business, Supply Chain Management, or a related field.
• A minimum of 5 years of experience in parts and services consulting or management.
• Strong leadership skills with proven ability to lead and motivate teams effectively.
• Excellent communication skills, both verbal and written, for client interactions.
• Proficiency with supply chain management software and inventory control systems.
• Exceptional analytical skills to assess processes and develop improvement strategies.
• Ability to work collaboratively across different departments and with external partners.
• Knowledge of industry standards and regulations to ensure operational compliance.