Senior Manager-Housekeeping Services-General Services

JOB DESCRIPTION

To lead, manage, and continuously enhance all outsourced environmental and support services across SSMC, ensuring delivery of world-class, safe, efficient, and patient-centered operations. The role is accountable for maintaining a five-star healthcare hospitality environment, driving service excellence, regulatory compliance, sustainability, and operational performance aligned with SSMC’s vision.

RESPONSIBILITIES

• Oversee the delivery of all outsourced services, including housekeeping, laundry, portering, customer service, pest control, façade cleaning, travel services, and waste management.
• Drive a luxury, five-star hospitality standard across all facilities, ensuring superior cleanliness, presentation, and ambiance.
• Develop strong vendor partnerships and ensure effective contract execution aligned with KPIs and SLAs.
• Conduct regular inspections and audits to ensure consistent operational excellence.
• Ensure compliance with OSH standards and all regulatory requirements (ADOSH, DOH, JCI, EAD).
• Lead sustainability initiatives focusing on waste reduction, resource efficiency, and environmentally responsible practices.
• Utilize performance data and customer feedback to drive service improvements.
• Ensure effective service recovery mechanisms and rapid resolution of operational issues.
• Support contract lifecycle management including tendering, evaluation, and mobilization.
• Collaborate with internal stakeholders to support patient care and enhance experience.
  
  

Accountabilities

• Accountability for quality, safety, and efficiency of all outsourced environmental and support services.
• Accountability for vendor performance, contract compliance, and service delivery outcomes.
• Accountability for ensuring regulatory compliance, audit readiness, and accreditation standards.
• Accountability for maintaining a premium facility environment aligned with five-star healthcare standards.
• Accountability for financial performance, cost control, and value optimization of service contracts.
• Accountability for sustainability performance across waste, energy, and resource usage.
  
  

Role-Specific Job Responsibilities

• Lead and monitor all support service contracts ensuring optimal performance and continuous improvement.
• Maintain high visibility through daily operational walkthroughs and leadership engagement.
• Oversee waste management operations ensuring strict adherence to environmental and infection control requirements.
• Drive initiatives to enhance patient, visitors, and staff experience through improved environmental standards.
• Ensure vendor workforce is adequately trained in safety, customer service, and hospitality standards.
• Implement innovation and best practices to enhance efficiency and service excellence.
• Represent the department in audits, inspections, and accreditation processes.
• Develop and implement performance dashboards and reporting mechanisms for informed decision-making.
  
  

QUALIFICATIONS

Required:

• Bachelor’s Degree in Hospitality Management, Facilities Management, Business Administration, or a related field
  
  

Desired:

• Master’s Degree (MBA or relevant discipline) is preferred
  
  

Required:

Specialist Certifications:

• NA
  
  

Desired:

Experience:

Minimum 10–15 years of progressive experience in facilities management, hospitality, or environmental services. Proven experience managing contracts, vendors, and multi-service operations in a complex environment.

Required:

At least 5–7 years in a leadership role managing large-scale outsourced services.

Desired:

• Experience within healthcare or luxury hospitality environments is highly preferred
  
  

Required:

Additional Requirements:

• N.A.
  
  

Desired:

• N.A.
  
  

ABOUT US

At SSMC, we firmly believe that the human touch is a fundamental part of care. We understand that health care is both an art and a science, running deeper than simply diagnosing and treating those who rely on us. Our SSMC Model of Care puts our patients at the forefront of our purpose and at the heart of everything we do, ensuring that the needs of our patients come first. Every one of our patients receives individualized attention from a multidisciplinary team of experts who collaborate closely to deliver trusted and compassionate care. From the very first point of contact with SSMC, to the moment patients are back home, we ensure speciality-specific care at every stage and in every interaction. As one of the largest tertiary hospitals in the UAE, SSMC provides access to specialist medical treatments and advanced diagnostics, with a commitment to becoming a Destination Medical Center in the UAE and wider region.

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