Senior Manager Enablement

Synopsis



This senior position is responsible for the overall strategy and development of core sales tools, systems, and B2B sales support and operations functions to ensure the Global Sales division is equipped with the right enablers (tools, systems and processes) to deliver commercial objectives.

The candidate will help build and lead a high impact, multidisciplinary team that will be responsible for Sales CRM (Salesforce) & other technology platforms, Sales Data, B2B Sales Operations and Inside Sales Support. The ideal candidate will be an experienced leader, preferably within the airline industry, and have demonstrable experience of:

Accountabilities



Sales Systems & Application Strategy:

Develop and execute the strategic roadmap for sales applications, prioritizing & aligning sales technology initiatives with the organizations business objectives. Develop frameworks using latest tools and technologies.

B2B Sales Support:

Develop and own the strategy for the modernizing B2B sales support team and building an inside sales unit.

Process Management:

Collaborate with multiple sales leaders and support in designing/ refining and building sales processes.

Change management:

Understand, evaluate, and develop change management plans for projects and/or change initiatives. Identify risks and planning mitigation plans. Supporting development of communications relevant to change initiatives.

Inside Sales:

Build and lead a high-performing Inside Sales team focused on lead conversion and account activation.

Define qualification frameworks, contact strategies, and CRM-based tracking processes.

Monitor team KPIs including response time, qualification rates, and conversion metrics.

Collaborate cross-functionally to ensure Inside Sales is integrated into sales campaigns and partner activation plans.

Act as the escalation point for lead quality, CRM usage, and Inside Sales execution standards.

Education & Experience



Bachelor’s degree (Advanced degree preferred) in a related discipline with 10-12 years work experience in a related field

Strong understanding of CRM Management, SQL and project management

Strong analytical background; ability to synthesize performance data in a meaningful way - both verbally and in writing

Proven track record of wide and deep Sales experience on a global scale, with an excellent grasp of sales technology, sales support, and broader commercial and revenue knowledge

Strong understanding of airline market dynamics, industry trends and competitive landscape

Exceptional leadership and team management skills, with the ability to motivate, inspire and guide a multidisciplinary team; Strong team player and team leader, with cultural awareness & understanding

Excellent interpersonal and communication skills with the ability to build strong relationships

About Etihad Airways

Etihad Airways, the national airline of the UAE, was formed in 2003 and quickly went on to become one of the world’s leading airlines. From its home in Abu Dhabi, Etihad flies to passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and North America. Together with Etihad’s codeshare partners, Etihad’s network offers access to hundreds of international destinations. In recent years, Etihad has received numerous awards for its superior service and products, cargo offering, loyalty programme and more. All this ties into Etihad’s ambitious Journey 2030 strategy. The airline plans to double its fleet size and triple the number of customers over the next six years as it sets out to be the airline everyone wants to fly!

To learn more, visit etihad.com

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Beware of fraudulent job offers from individuals or organizations claiming to represent the Etihad group. We will never ask for personal information, bank details, or payment during the recruitment process. Interviews are conducted face-to-face or via video/telephone before any formal offer. If you are asked for money, please treat it as fraudulent.