Senior IT Operations Custodian 01D25

The Senior IT Operations Custodian plays a crucial role in maintaining and optimizing IT infrastructure within an organization. This position is fundamental in supporting the seamless operation of IT systems and services, ensuring that all components are functioning effectively to support business processes. As a Senior IT Operations Custodian, you will be responsible for overseeing daily IT operations, managing IT assets, troubleshooting technical issues, and implementing IT policies and procedures. Your expertise will contribute to the enhancement of system performance and stability, minimizing downtime and maximizing productivity. This role demands a proactive individual with a thorough understanding of IT systems, excellent problem-solving skills, and a commitment to maintaining high-security standards.

Responsibilities

• Oversee daily operations of IT systems to ensure efficiency and effectiveness.
• Maintain and update IT infrastructure, including hardware and software assets.
• Develop, implement, and enforce IT policies and procedures within the organization.
• Identify areas for improvement in IT processes and suggest actionable solutions.
• Coordinate with external vendors and service providers for IT-related services.
• Lead troubleshooting efforts to resolve complex technical issues promptly.
• Ensure IT systems comply with data security and privacy regulations.
• Monitor system performance and address performance issues proactively.
• Manage and mentor junior IT staff to enhance team performance and skills.
• Prepare and maintain detailed documentation for all IT processes and procedures.
• Participate in IT strategy planning to align with organizational goals.
• Design and implement backup and recovery policies to safeguard data integrity.

Requirements

• Bachelor’s Degree in Information Technology, Computer Science, or a related field.
• Minimum of 5 years of experience in IT operations or a similar role.
• Strong knowledge of IT infrastructure, networks, and system administration.
• Experience with implementing IT security measures and data protection policies.
• Proven ability to troubleshoot complex technical problems efficiently.
• Excellent organizational skills, with strong attention to detail and accuracy.
• Strong communication and leadership skills, with experience managing a team.