Senior Engineer - Service Sales

Job Description

• AMC Renewal Management
  
  

Responsibilities

The Sales Engineer shall be responsible for renewing the Annual Maintenance Contracts (AMC) for all elevators and escalators within the assigned territory. This includes:

• Engaging with existing clients prior to contract expiry
• Preparing renewal proposals and negotiating terms
• Ensuring timely closure of renewal agreements
• Acquisition of Third‑Party Elevators & Escalators
  
  

The Sales Engineer must actively pursue and secure maintenance contracts for non‑AG Elevator (third‑party) equipment, including:

• Elevators
• Escalators
• Moving walks
  
  

This involves market research, site surveys, technical evaluation, and proposal submission.

• Tender Participation
  
  

The Sales Engineer shall participate in all tenders related to:

• AMC (Annual Maintenance Contracts)
• Repair works
• Modernization (partial or full upgrades)
  
  

Responsibilities include document preparation, compliance review, pricing, and coordination with internal departments.

• Payment Collection
  
  

The Sales Engineer Is Accountable For Ensuring Timely Collection Of Payments For All Orders Booked, Strictly Following The Agreed Payment Terms. This Includes

• Coordinating with clients for invoice acknowledgment
• Following up on due and overdue payments
• Supporting the finance team in resolving payment issues
• Technical Coordination
  
  

The Sales Engineer must work closely with the technical and service teams to ensure smooth operations, including:

• Sharing customer requirements and site conditions
• Coordinating site visits, surveys, and technical assessments
• Supporting the team in resolving service‑related issues
• Ensuring customer satisfaction and service continuity
• Customer Relationship Management
  
  

The Sales Engineer shall maintain strong relationships with existing and potential clients to support business growth and retention.

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