Senior Associate – Application Support (225-920)

As a Senior Associate in Application Support, you will be at the forefront of ensuring the seamless operation and management of applications within our organization. You will be responsible for maintaining the health, performance, and stability of applications while providing top-notch technical assistance. Your role will involve collaborating closely with cross-functional teams to resolve issues, enhance system performance, and improve user experience. To excel in this position, you should possess a deep understanding of application systems, demonstrate strong problem-solving skills, and have a customer-focused approach. This role offers the opportunity to contribute significantly to the growth and success of our organization by ensuring that our critical applications run smoothly and efficiently.

Responsibilities

• Monitor and maintain application systems to ensure optimal performance and availability.
• Provide technical support and troubleshooting for application-related issues.
• Collaborate with development teams to implement application updates and improvements.
• Analyze system logs and error messages to identify and resolve technical problems.
• Document support procedures and solutions for common issues encountered by users.
• Perform routine maintenance tasks such as system backups and data recovery operations.
• Participate in incident management and deliver timely resolutions to system outages.
• Conduct regular audits to ensure compliance with application security protocols.
• Assist in the deployment and integration of new software applications and features.
• Train junior support staff and end-users on application functionalities and best practices.
• Collaborate with vendors and third-party service providers on technical support matters.
• Contribute to continuous improvement initiatives to enhance application support processes.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• A minimum of 3 years of experience in application support or a similar role.
• Strong knowledge of application monitoring, troubleshooting, and support techniques.
• Proficiency in SQL, scripting, and understanding of various operating systems.
• Excellent problem-solving abilities with a focus on customer satisfaction.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Strong communication skills to work effectively with cross-functional teams.