Senior AOG Desk Officer

Job Description

Synopsis

The Senior AOG Desk Officer is the main focal point of contact responsible for the Aircraft on Ground (AOG) and daily operational emergent requirements that require focus and immediate attention to support Etihad Fleet Technical Operations.

Accountabilities

Managing and coordinating the response and solutions to Aircraft on Ground (AOG) situations ensuring prompt resolution to minimize aircraft downtime.Close coordination and collaboration with the relevant departments and groups within Etihad Airways and Etihad Engineering to ensure full operational coverage and on-time departures are met.Managing and coordinating the logistics related to AOG situations from point of origin to the location of the grounded aircraft to meet the operational requirements and minimize and disruption to the airline operation. Serving as the primary point of contact between the airline, OEMs, other suppliers, technical and maintenance teams during an AOG event, ensuring clear and effective communication.Raising of AOG/Critical Loan orders, Purchase orders and Critical Pool Exchange Orders with OEMs, Third Parties, and Operators ensuring the sources are approved by EY QA and release certificates meet airworthiness & Export control requirements. Co-ordinate with end-user, stores, receiving, and issue counter for immediate processing of AOG parts.Making critical decisions under pressure to ensure the safe and efficient return to service of grounded aircraft at any airport where an Etihad aircraft is located .Maintaining accurate records of AOG events, preparation of shift handover and providing updates to all the stakeholders on daily basis. Ensure efficient communication across shifts and highlighting of potential critical material requirements for global Etihad operations

Qualifications

Education & Experience

Bachelor’s or equivalent technical degree with minimum 7 years supply chain experience, preferably in AOG desk functions.Knowledge of technical manuals like IPC, AMM, and MPD and familiar with RSPLs, spare repair and warranty, OEM support contracts like SSC and PSAA along with lease return requirements.Expert knowledge and experience in logistics management, supply chain operations and procurement related to aircraft parts and materials.Self-motivated, team player with strong problem-solving & communication skills.Excellent communication and interpersonal skills both written and verbal. .Proficiency in Microsoft Office Suite and other relevant ERP software applications.Knowledge of Export controls and other Governmental regulations.

Additional Information

Etihad Airways is more than the UAE’s national airline - we’re shaping the future of global aviation. From our hub in Abu Dhabi, we connect people across continents and cultures, while driving our “Journey 2030” ambition to double our fleet, expand our network and grow our people for a new era of excellence. Join us and become part of a vision where the world is your workplace and extraordinary experiences take flight.

To learn more visit www.etihad.com

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