Senior Account Manager (225-919)

We are actively seeking a highly experienced and motivated Senior Account Manager to join our dynamic team. The successful candidate will be responsible for driving client success and satisfaction by managing and overseeing a robust portfolio of key accounts. In this role, you will act as a primary point of contact, ensuring clients’ needs are met with exceptional service and strategic insight. Your expertise and strategic approach will be pivotal in facilitating long-term relationships and effectively communicating the value of our services and solutions. If you are passionate about client service, skilled in account management practices, and looking to contribute to a fast-paced and rewarding environment, we encourage you to apply for this exciting opportunity.

Responsibilities

• Develop and maintain strong relationships with key clients to foster account growth.
• Act as the main point of contact for all client communications and queries.
• Identify opportunities for account expansion and cross-selling additional services or products.
• Collaborate with internal teams to deliver customized solutions that meet client needs.
• Monitor and forecast client performance metrics to manage account expectations effectively.
• Conduct regular account reviews to ensure client satisfaction and address any concerns.
• Prepare and present detailed reports on account status, including monthly feedback and analysis.
• Resolve client issues and disputes efficiently, maintaining positive relations with all accounts.
• Keep up-to-date with industry trends to provide insights and advice to clients.
• Manage account revenue targets, ensuring alignment with organizational goals and objectives.
• Facilitate the preparation of sales proposals and contracts as required.
• Train and mentor junior account managers to achieve their potential and meet organizational standards.

Requirements

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of five years of experience in account management or a related role.
• Proven ability to manage multiple accounts and projects concurrently.
• Exceptional analytical and problem-solving skills with a customer-centric approach.
• Excellent communication, negotiation, and interpersonal skills for effective client interaction.
• Strong organizational skills and attention to detail to manage accounts effectively.
• Proficiency in CRM software and Microsoft Office Suite, including Excel and PowerPoint.