Section Head Credit Control

Job Description

Responsible for Credit Control and managing debt collection for the assigned portfolio of accounts. Ensure payment plans agreed with customers are strictly adhered to. Facilitate implementation and compliance to the approved credit policy. It is also the responsibility of credit controller to assist senior management in executing a comprehensive and robust credit control function in line with corporate credit policy.

Responsibilities

Core Responsibilities:

• Evaluate new credit requests in coordination with commercial and review customers’ credit rankings with banks.
• Implement the credit policy by regularly checking the credit report and flagging any high-risk customers.
• Proactively manage debt collection on assigned portfolio accounts and maintain proper communication with customers to ensure smooth collections.
• Issue statements of accounts to customers using established guidelines.
• Review requests for payment plans and implement them accordingly.
• Be the focal point for customers and coordinate internally to answer queries and resolve disputes in order to facilitate payments from customers.
• Review and record provisions (Bad debt & ECL).
• Coordinate with treasury and collection for any payment received.
• Eliminate non-value activities and seek automation for repetitive tasks performed by the team
• Have a strong systematic approach towards dunning processes and maintain the same throughout the team
  
  

• Preparation of customer files for legal support and escalation to senior management.
• Preparing weekly reports on credit control performance.
• Maintain and document accurate activities on daily basis.
• Capable to communicate and build rapport with senior financial management of the customers organization
• Able to have a firm but fair attitude towards dispute resolution with customers
• Experience in communicating with people of different cultural backgrounds
  
  

• Implementation of policies and procedures relating to credit control section.
• Continuous enhancement of processes and procedures to improve efficiency.
  
  

• Bachelor’s Degree or equivalent in Accounting or Finance
• CPA, CMA, ACCA will be an added advantage
• Accounting degree and advance knowledge of accounting
  
  

• Written and spoken English is essential
• Knowledge of Arabic will be an added value
  
  

• 8 years experience in Credit Control and Accounts Receivables
  
  

• Experience in the Port, Maritime or Logistics sector is a preference