Sales Engineer

Responsibilities

• Sell the company's products by implementing sales plans and maintaining full awareness of the complete product range through brand catalogs and technical data sheets.
• Achieve the assigned monthly sales budget for the respective product brand/category.
• Meet monthly sales targets, daily and weekly customer visit targets, activity/task requirements, call quality standards, appointment-setting objectives, and customer acquisition goals, focusing on clients with strong payment records.
• Initiate and coordinate action plans to penetrate the market and develop new customers, including traders and end-users.
• Represent the company and associated brands at exhibitions and industry events.
• Maintain awareness of competing brands and market pricing.
• Utilize print and digital media to identify new projects, market trends, and business opportunities.
• Identify, qualify, and develop new sales opportunities through email, phone calls, business contacts, and site visits.
• Maintain accurate records of sales activities, including follow-ups, emails, call logs, and customer notes.
• Follow up on quotations, negotiate terms, and finalize orders.
• Schedule visits in advance with prospective customers to expand business opportunities.
• Prepare weekly sales and visit plans and discuss them with the Line Manager.
• Increase the company's customer base in line with defined KPIs.
• Learn and conduct product demonstrations effectively.
• Provide pre-sales technical assistance and after-sales support, either directly or in coordination with the technical support team.
• Ensure timely follow-up on payments and collection within approved credit terms.
• Enhance proficiency in ERP and computer systems and utilize ERP data to drive product sales and revenue growth.
• Monitor and update pending Sales Orders (SOs) and Delivery Orders (DOs) to ensure smooth operations.
• Address customer complaints professionally and ensure corrective and preventive actions are implemented where required.
• Coordinate effectively with the Sales Coordinator to support smooth business operations.
• Ensure timely deliveries through coordination with relevant departments.
• Ensure invoices are delivered to customers promptly.
• Track delivery orders and invoices to facilitate timely payment collection.
• Adhere to all company policies, procedures, and business ethics standards.
• Perform any other duties assigned by the Line Manager or HOD.