SALES COORDINATOR

Coordinator, Inside Sales – UAE

Department: Sales & Operations

Location: Abu Dhabi, United Arab Emirates

Reporting To: Sales Manager / Head of Sales

Direct Reports: None

Why Carrier?

Carrier is the leading global provider of heating, ventilation, and air conditioning (HVAC), refrigeration, fire, security, and cold chain solutions. We invented modern air conditioning, and our pioneering teams continue to advance technologies that transform how we live, work, and move.

We offer industry-leading services and sustainable solutions designed to create healthier homes, buildings, and environments while reducing environmental impact. At Carrier, diversity and inclusion drive innovation and growth — and our exceptional people put the customer at the center of everything we do.

Role Overview

The Coordinator, Inside Sales will play a key role in supporting Carrier UAE’s sales operations by managing quotations, sales orders, invoicing, customer documentation, and coordination with logistics. This role ensures operational excellence, accurate order processing, and timely delivery, contributing to overall customer satisfaction and business growth.

Role Responsibilities

Sales Order & Quotation Management

• Prepare and update quotations based on engineer input, ensuring accuracy.
• Accurately enter and maintain sales orders in the system, aligning with approved costing sheets and customer POs.
• Respond promptly and professionally to all email inquiries regarding fan coil units.
• Generate Proforma and standard invoices with correct payment terms.
  
  

Customer & Documentation Management

• Process customer ID creation with correct and updated documentation.
• Request and update customer documents, including valid trade licenses.
• Prepare Warranty Certificates according to company policy and provisions available in sales orders.
• Handle startup requests sent by SE, in line with provisions.
• Process Part Creation requests, ensuring correct data entry and documentation.
• Generate DPR (Advance Tax Invoice) accurately and timely.
• Prepare LC documents as per terms and conditions, ensuring timely submission to customers.
• Follow up for signed documents and submit to finance once received.
  
  

Coordination & Operational Support

• Generate OBDs in coordination with logistics and warehouse teams to ensure timely delivery.
• Raise manual PRs for FAHU assembly and on-site coating.
• Arrange and obtain factory visit approvals in compliance with company policies.
• Process credit refunds with proper approvals.
• Support monthly closing by ensuring all orders, invoices, and deliveries are recorded and updated.
• Process CAM approvals for PO delinking, Part Creation, refunds, startup requests, and customer ID creation.
• Create GR for assembly and on-site coating orders.
• Place advance orders for chillers.
  
  

Minimum Requirements

• Bachelor’s degree in Business Administration or a related field.
• Additional certifications in ERP systems are a plus.
• Excellent communication and interpersonal skills.
• Ability to work independently and collaboratively in a team environment.
• Eagerness to learn and adapt in a fast-paced sales environment.
• Previous internship or project experience is advantageous.
  
  

What We Offer

• Exposure to international working practices and regional markets.
• Competitive salary and performance-based incentives.
• Professional development and career advancement opportunities.
• Employee Assistance Programme supporting personal and professional wellbeing.
  
  

Your Journey with Us

• Initial call with Talent Acquisition team.
• Interview with the Hiring Manager.
  
  

Our Commitment to You

At Carrier, our greatest assets are the expertise, creativity, and passion of our employees. We provide a workplace that attracts, develops, and retains top talent, fosters collaboration, and drives innovation. Guided by our values of Respect, Integrity, Inclusion, Innovation, and Excellence, we are excited for you to join us and make a difference.

Apply Now!

Carrier is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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