Sales Assistant 15D25

The Sales Assistant role is a dynamic position for individuals passionate about customer service and sales support. Working closely with the sales team, the Sales Assistant ensures that the selling process runs smoothly and meets customer needs effectively. They are responsible for administrative duties, managing customer queries, and assisting in the maintenance of sales records. In this role, interpersonal skills and organizational abilities are crucial, as the Sales Assistant interacts daily with clients and team members to facilitate excellent service and seamless operations. The ideal candidate would possess a proactive approach to learning product details and the ability to communicate efficiently with potential and current clients.

Responsibilities

• Work closely with the sales team to understand their needs and assist accordingly.
• Provide direct assistance to customers, addressing inquiries and facilitating their purchase decisions.
• Maintain accurate sales records and ensure such data is accessible as required.
• Assist in the preparation of sales reports and presentations for management review.
• Coordinate and schedule sales meetings or events with clients and team members.
• Support inventory management by regularly updating stock levels and sales figures.
• Handle customer complaints with understanding and escalate them when necessary to higher management.
• Collaborate with the marketing team to implement sales strategies effectively.
• Manage administrative tasks such as data entry, filing, and making travel arrangements for the sales team.
• Communicate efficiently through emails, phone calls, and in-person interactions with clients.
• Develop and maintain strong product knowledge to answer client questions accurately.
• Perform follow-up communications to ensure customer satisfaction and repeat business.

Requirements

• High school diploma or equivalent is required; a bachelor’s degree is preferred.
• Proven experience in a similar sales support or customer service role.
• Strong communication and interpersonal skills to engage effectively with clients.
• Excellent organizational and time management skills to handle multiple tasks simultaneously.
• Proficient in using office software such as Microsoft Word, Excel, and PowerPoint.
• Ability to work collaboratively in a team environment and meet deadlines.
• Positive attitude towards learning and adapting to new sales techniques and strategies.
• Basic understanding of sales principles and customer service practices is advantageous.