Retail Sales Manager (225-612)

A Retail Sales Manager plays a pivotal role in supervising the daily operations of a store or department to maximize sales and profitability. As the leader of the retail sales team, the manager is tasked with setting sales goals, developing team strategies to achieve them, and ensuring an optimal level of customer satisfaction. This position requires a dynamic individual capable of mentoring employees, resolving customer complaints swiftly, and maintaining an enhanced shopping experience. The ideal candidate should possess excellent managerial skills, a keen eye for detail, and an understanding of sales analytics. A Retail Sales Manager is also responsible for ensuring compliance with store policies and regulations, ensuring the store’s visual and functional standards are met, and but not limited to, driving the store's financial goals and maintaining its reputation.

Responsibilities

• Lead, motivate, and train the retail sales team to achieve sales targets.
• Develop and implement strategies to enhance customer service and satisfaction.
• Oversee inventory management, ensuring stock levels are maintained and well-organized.
• Analyze sales metrics and generate reports to track performance and forecast trends.
• Ensure the store maintains a professional and visually appealing environment.
• Communicate effectively with staff and upper management to align on store objectives.
• Address and resolve customer grievances expertly to ensure repeat business.
• Plan and execute promotional campaigns to boost overall store sales and visibility.
• Uphold and enforce compliance with health, safety, and company policies.
• Monitor competitors and identify potential market opportunities to enhance sales.
• Manage scheduling and workforce planning to optimize staff productivity during peak times.
• Propose improvements to the retail process to boost operational efficiency and sales.

Requirements

• Bachelor’s degree in Business Administration or a related field is preferred.
• Proven experience as a Retail Sales Manager or similar managerial role.
• Strong understanding of sales principles and customer service practices.
• Excellent leadership and motivational skills to lead a diverse team.
• Proficiency in using sales software and data analysis tools is essential.
• Exceptional communication skills, both verbal and written, are required.
• Ability to work under pressure and handle challenging situations adeptly.