Retail Sales Executive (225-1014)

A Retail Sales Executive is an integral part of the retail team, responsible for driving sales and ensuring customer satisfaction. They work closely with customers to understand their needs, offering tailored solutions to suit individual preferences. In addition to selling products, they manage relationships and maintain store operations in a smooth and effective manner. A keen understanding of the latest products and industry trends is essential, as is the ability to leverage this knowledge to achieve sales targets. The role requires excellent communication skills, strategic sales techniques, and the ability to work in a fast-paced environment. Retail Sales Executives also play a crucial role in enhancing customer experiences and ensuring seamless store operations.

Responsibilities

• Engage with customers to understand their needs and recommend appropriate products.
• Achieve and exceed sales targets consistently through effective sales techniques.
• Maintain an in-depth knowledge of the store’s products to assist customers better.
• Handle customer complaints and provide solutions promptly to enhance customer satisfaction.
• Manage product displays and ensure shelves are stocked and presentable at all times.
• Conduct regular inventory checks and manage stock levels efficiently.
• Keep the store tidy and ensure a welcoming shopping environment for customers.
• Coordinate with the store manager to implement promotional and marketing strategies.
• Process transactions smoothly and keep accurate records of sales and returns.
• Train and mentor new retail staff as needed to maintain a consistent service level.
• Analyze sales data to identify trends and propose actionable plans for improvement.
• Attend training sessions and workshops to keep up with product knowledge and sales techniques.

Requirements

• Proven experience in retail sales or a similar customer service role.
• Strong communication and interpersonal skills to engage effectively with customers.
• Ability to work under pressure and in a fast-paced retail environment.
• Basic understanding of sales principles and customer service practices.
• Flexibility to work weekends, holidays, and variable shifts as required by store hours.
• Attention to detail and a proactive approach to problem-solving.
• High school diploma or equivalent; additional education in sales or marketing is a plus.