Retail Commercial Officer

Synopsis

At Etihad, we are reimagining how travelers discover, design, and book their perfect getaway. Our Retail Function is driving a new era of travel experiences — one powered by AI, data, and intelligent technology rather than traditional selling and product design. Here, innovation meets inspiration. You will be part of a team that uses insights, creativity, and smart solutions to craft personalized journeys that connect customers to the world in more meaningful ways. If you are passionate about travel and thrive at the intersection of technology and experience design, join us and help redefine the future of holidays with Etihad.

The Retail Commercial Officer maintains and support the commercial operations of Etihad Holidays, assisting in supplier management, contracting administration, and financial reconciliation. The role works closely with the Retail Commercial Manager to coordinate with hotel and activity partners, track performance, manage incentives, and prepare commercial reports and presentations. This position ensures smooth execution of day-to-day commercial activities and supports revenue and margin growth across markets.

Accountabilities

• Support the Retail Commercial Manager in day-to-day supplier coordination, including rate updates, contract follow-ups, and promotional offers.
• Assist in monitoring supplier performance, revenue contribution, and incentive utilization.
• Prepare commercial reports, performance summaries, and PowerPoint presentations for internal reviews and partner meetings.
• Coordinate with Finance to support invoice reconciliation, payment tracking, and commercial budget reporting.
• Maintain updated supplier data, contracts, and documentation in accordance with internal policies.
• Assist in the preparation and tracking of marketing funds and cooperative promotions with partners.
• Support negotiations and renewal processes by providing background data, reports, and benchmarking insights.
• Collaborate with cross-functional teams (Product, Marketing, Finance) to ensure smooth commercial operations and partner alignment.
• Respond to supplier queries and ensure timely issue resolution to maintain positive relationships.

Education & Experience

• Minimum 4 years of experience in travel, tourism, or hospitality, preferably in commercial support, contracting, or supplier relations.
• Basic understanding of financial reconciliation, reporting, and supplier agreements.
• Strong organizational and coordination skills with attention to accuracy and detail.
• Proficiency in Excel and PowerPoint; Power BI or data visualization tools are a plus.
• Bachelor’s degree in business, Engineering, Economics, or a related field

About Etihad Airways

Etihad Airways, the national airline of the UAE, was formed in 2003 and quickly went on to become one of the world’s leading airlines. From its home in Abu Dhabi, Etihad flies to passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and North America. Together with Etihad’s codeshare partners, Etihad’s network offers access to hundreds of international destinations. In recent years, Etihad has received numerous awards for its superior service and products, cargo offering, loyalty programme and more. All this ties into Etihad’s ambitious Journey 2030 strategy. The airline plans to double its fleet size and triple the number of customers over the next six years as it sets out to be the airline everyone wants to fly!

To learn more, visit etihad.com

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