Retail Banking Executive - Auto Loan 12D25

As a Retail Banking Executive specializing in Auto Loans, you play a critical role in facilitating the vehicle financing needs of our customers. You will be responsible for providing exceptional customer service while guiding applicants through the auto loan process. Your knowledge of the retail banking industry and your specific expertise in auto loans will help ensure our clients receive competitive and comprehensive financial solutions. The ideal candidate will have a keen understanding of vehicle financing, strong communication skills, and the ability to build relationships with customers and dealers alike. You should be driven to meet sales targets, maintain customer satisfaction, and demonstrate proficient knowledge in financial services regulation compliance related to auto lending.

Responsibilities

• Process and evaluate auto loan applications ensuring compliance with company policies.
• Provide excellent customer service by assisting clients in selecting suitable loan products.
• Conduct in-depth analyses of applicants' financial histories and credit profiles.
• Build and maintain relationships with automotive dealers to facilitate loan approvals.
• Coordinate with underwriting and operations teams for timely loan processing.
• Monitor loan portfolio performance and address any delinquency issues promptly.
• Maintain up-to-date knowledge on banking regulations affecting auto loans.
• Aim to achieve and exceed personal and team sales targets consistently.
• Organize and participate in promotional campaigns and community outreach events.
• Prepare and present detailed reports on loan activity and compliance to management.
• Manage customer queries and complaints to ensure timely and effective resolution.
• Provide training and guidance to junior staff regarding auto loan processing.

Requirements

• Bachelor's degree in finance, business administration, or a related field is required.
• Minimum of 3 years of experience in retail banking specializing in auto loans.
• Proficiency in using financial software and Microsoft Office Suite.
• Excellent communication skills for effective customer and partner interactions.
• Strong analytical skills to evaluate customers' financial standing accurately.
• Ability to meet strict deadlines and manage multiple loan applications simultaneously.
• Comprehensive understanding of AML and KYC regulatory requirements.