Restaurants Sales Manager - Conrad Abu Dhabi Etihad Towers

Department: Food & Drinks (F&D) Admin

Reports To: Director of Commercial / Director of F&D

Role Purpose

The Restaurants Sales Manager is responsible for driving revenue growth across restaurant outlets by proactively generating business, managing key accounts, developing partnerships, and positioning the restaurants as preferred dining venues. The role focuses on corporate dining, group bookings, social events, and strategic collaborations while supporting brand visibility and guest loyalty.

Key Responsibilities

Sales & Revenue Generation

• Proactively identify and develop new business opportunities for restaurant dining, group bookings, and events
• Drive sales for corporate lunches/dinners, social gatherings, celebrations, and buy-outs
• Manage and grow a portfolio of corporate and individual clients
• Achieve monthly and annual sales targets in line with business plans
• Take full ownership of social events, group dining, private functions, and restaurant buy-outs, actively driving demand and conversion across all food and beverage venues.
• Proactively develop and manage excursion, tour operator, and DMC-driven F&B business, creating structured offers and menus to capture group and leisure traffic.
• Design and implement event-led and group dining packages aligned with seasonal demand, cultural periods, and outlet capacity to maximize revenue and utilization.
• Collaborate closely with Hotel Sales, Concierge, Front Office, and Guest Relations teams to convert in-house guests, groups, and external leads into restaurant dining and events.
• Manage the event and group sales pipeline for restaurants, from lead generation to confirmation and operational handover, ensuring strong conversion, profitability, and guest satisfaction.
  
  
  

Account Management & Partnerships

• Build and maintain strong relationships with key corporate accounts, event planners, and local partners
• Negotiate contracts, menus, and pricing in collaboration with Culinary and Operations teams
• Develop strategic partnerships to increase footfall and brand exposure
  
  
  

Marketing & Brand Positioning

• Work closely with Marketing and F&B teams to promote seasonal offers, promotions, and special events
• Support digital and social media initiatives by contributing sales-driven content and campaigns
• Represent the restaurant(s) at networking events, trade shows, and industry functions
  
  
  

F&D Reservations Management

• Oversee the F&B Reservations team, ensuring efficient handling of all restaurant reservations, group dining inquiries, and special event bookings
• Ensure reservation standards, response times, and guest communication align with brand and service expectations
• Work closely with Restaurant Managers to manage availability, special requests, VIP bookings, and large parties
• Analyze reservation trends, demand patterns, and booking data to support sales strategies and forecasting
• Lead, coach, and develop the F&B Reservations team to deliver consistent service excellence
• Set clear objectives, monitor performance, and ensure alignment with overall sales and revenue goals
  
  
  

Coordination & Operations Support

• Act as the main point of contact for restaurant-related sales inquiries
• Ensure seamless handover of confirmed business to Operations teams
• Follow up on guest feedback and ensure high satisfaction and repeat business
  
  
  

Reporting & Analysis

• Track sales performance and prepare regular reports on revenue, market trends, and opportunities
• Maintain accurate records in CRM and sales systems
• Analyze market competition and recommend strategies to maintain a competitive edge
  
  
  

What are we looking for?

Qualifications & Experience

• Minimum 3–5 years of experience in F&B sales, restaurant sales, or hospitality sales
• Experience in luxury hotels or high-end restaurants preferred
• Proven track record of achieving sales targets
• Fluency in English; additional languages are an advantage
  
  
  

Key Performance Indicators

• Restaurant sales revenue vs target
• Number of new accounts secured
• Repeat business and client retention
• Event conversion ratio
• Guest satisfaction related to sales-driven bookings
• Reservations conversion rate
• Response time and accuracy of reservations handling
• Guest satisfaction related to booking experience
  
  
  

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Work Locations

Conrad Abu Dhabi Etihad Towers

Schedule

Full-time

Brand

Conrad Hotels & Resorts

Job

Bars and Restaurants

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