Restaurant General Manager - InterContinental Abu Dhabi

InterContinental Abu Dhabi is seeking an energetic, commercially driven, and guest-focused Restaurant General Manager to lead the operations of our vibrant, fast-paced Sports Bar. The ideal candidate will have a passion for dynamic dining and sports entertainment, strong leadership capabilities, and a proven ability to deliver exceptional guest experiences while driving revenue and operational performance. This is an exciting opportunity for a hospitality professional who thrives in a lively environment, inspires high-performing teams, and ensures every guest enjoys an engaging and memorable experience.

A little taste of your day-to-day:

Every day is different, but you will mainly be responsible for:

• Oversee the daily operations of the Sports Bar, ensuring efficient service, smooth coordination, and consistent adherence to hotel standards.
• Lead, motivate, and develop the Food & Beverage team, fostering a culture of teamwork, accountability, and exceptional guest service.
• Ensure outstanding service standards across all guest interactions, creating a welcoming and energetic atmosphere during sporting events and regular service periods.
• Drive revenue growth through effective sales strategies, promotions, upselling initiatives, and engaging food and beverage offerings.
• Monitor financial performance, including revenue, profitability, labour costs, beverage costs, and operational expenses, to achieve business targets.
• Plan and coordinate live sports screenings, themed events, promotions, and special occasions to enhance guest engagement and maximise business opportunities.
• Build strong relationships with guests, recognise regular customers, and ensure a lively yet professional environment that encourages repeat visits.
• Handle guest feedback and complaints promptly and professionally, ensuring effective service recovery and guest satisfaction.
• Collaborate with the Executive Chef and culinary team to maintain menu quality, introduce appealing offerings, and respond to guest preferences.
• Oversee staff scheduling, manpower planning, and daily deployment to ensure adequate coverage during peak periods and major sporting events.
• Conduct team briefings, training sessions, and performance reviews to strengthen product knowledge, service delivery, and professional development.
• Monitor inventory, purchasing, stock control, and wastage, ensuring efficient cost management and responsible beverage handling.
• Ensure compliance with food safety, hygiene, health and safety, licensing requirements, and hotel operating procedures.
• Maintain the Sports Bars ambience, cleanliness, presentation, and entertainment facilities to provide an enjoyable guest experience.
• Analyse sales reports, guest feedback, and market trends to identify opportunities for improvement and business growth.
• Work closely with Sales and Marketing to develop promotional campaigns, attract new customers, and strengthen the Sports Bars market presence.
• Ensure accurate billing, cash handling, financial reporting, and compliance with internal controls.
• Foster a positive and engaging working environment where colleagues are motivated to deliver their best performance.

What we need from you:

• Previous experience as a Restaurant General Manager, Restaurant Manager, or in a similar leadership role within a busy restaurant, sports bar, or high-volume Food & Beverage operation.
• Strong leadership and team management skills, with the ability to motivate colleagues in a fast-paced environment.
• Proven ability to drive revenue, manage budgets, control costs, and achieve financial targets.
• Excellent knowledge of food and beverage operations, bar service, guest engagement, and service standards.
• Experience planning promotions, entertainment activities, or major sporting event operations is an advantage.
• Strong commercial awareness and the ability to identify opportunities to increase sales and guest loyalty.
• Excellent communication, organisational, and problem-solving skills.
• Ability to remain composed, make sound decisions, and manage multiple priorities during busy service periods.
• Good knowledge of food safety, hygiene, health and safety, and relevant operational requirements.
• Proficiency in English; additional languages are an advantage.
• A professional appearance, energetic personality, and genuine passion for hospitality and sports entertainment.
• Flexibility to work evenings, weekends, public holidays, and major sporting events.

What you can expect from us: 

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – impressive room discounts and some of the best training in the business. 

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. 

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.  

So, join us and you’ll become part of our ever-growing global family.