Reservations Agent

Company Description

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com

Do what you love, care for the world, dare to challenge the status quo!

#BELIMITLESS

Our Commitment To Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

What’s In It For You

• Employee benefit card offering discounted rates in Accor worldwide.
• Learning programs through our Academies.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
  
  

Job Description

Have a thorough knowledge of the entire hotel services and facilities

Answer inquiries of outlets and their locations.

To be totally familiar with all aspects of the reservation systems for food & beverage

1.1.4 Handle all reservation requests using good listening and communication skills to secure information necessary to complete a reservation

File and process reservations correspondence, make certain all files are current and in order.

Have knowledge of Front desk, Sales and Accounts departments and how they relate to the F&B Reservations department.

Abide by the hotels policies and procedures

Be familiar with changes in the menue, pricing and guest enquiries

Complete daily shift task list and aid others

To be aware of inventory management and keep a constant check on the room types available throughout the day

To have an understanding of departmental goals and projections for average rate and occupancy

Accommodate and document special requests in an accurate and efficient manner.

Explain guarantee and cancellation policies to callers.

Identify guest reservation needs by asking open-ended questions to obtain all necessary information

Identify repeat guests

Any other duties as may reasonably be requested by the management team including assistance for large events or hotel functions.

Carry out any other reasonable task (which may not be stated here) as requested.

Qualifications

• Passion for guest service.
• Excellent written and verbal communication, interpersonal and leadership skills.
• Highly organized, results-oriented with the ability to be flexible and work well under pressure.
• Degree or Diploma in Hospitality Management is an asset.
• Fluency in English and Russian, and or additional language is a plus
• Minimum of 1 year previous Hotel experience is an asset.
• Must have the ability to handle a multitude of tasks and Guest requests.
• Knowledge of Property Management Systems, such as POS is an asset.
• Ability to work independently and prioritize responsibilities.
• Experience with a Hotel loyalty program an asset.
• Computer proficiency in a Windows environment (Word, Excel, PowerPoint).
  
  

Additional Information

Your Team And Working Environment

• Rixos Premium Saadiyat Island is a unique resort; where exclusivity and luxury define every experience, every time. Our luxurious family getaway is located on the pristine beach of Saadiyat Island with its clear blue waters and fine white sands overlooking the Arabian Gulf.
• At Accor, we are Heartists!
  
  

Are you ready to put your heart at the center of everything that you do? If so, then join our team of Heartists at Rixos Premium Saadiyat Island, every day, we look for opportunities to engage on a personal & meaningful way with our guests and each other. We deliver heartfelt hospitality in an environment that is engaging, enthusiastic and professionally rewarding

---