Reservations Agent – Arabic Speaker 27D25

We are seeking an enthusiastic and detail-oriented Reservations Agent with fluency in Arabic to join our hospitality team. As a Reservations Agent, you will play a crucial role in assisting customers in making reservations, addressing inquiries, and ensuring a seamless booking experience. Your ability to communicate effectively in Arabic will enable you to cater to a diverse clientele and provide exceptional customer service. You will be responsible for managing reservation requests through various channels, compiling data, processing payment information, and maintaining high levels of customer satisfaction. If you are a proactive professional with a passion for delivering excellent customer service, we invite you to apply and become a valuable member of our team.

Responsibilities

• Handle incoming reservation inquiries via phone, email, and online platforms efficiently.
• Assist clients in selecting appropriate accommodation options based on their preferences.
• Maintain updated knowledge of current sales and promotions to offer to guests.
• Ensure all reservations are inputted correctly into the system with accurate information.
• Communicate effectively with guests in Arabic and provide comprehensive information.
• Coordinate with other departments to confirm and ensure guest requirements are met.
• Process payment and billing information in accordance with company policies.
• Identify and resolve issues and complaints to ensure customer satisfaction.
• Follow up with guests to confirm their bookings and address any change requests.
• Keep track of guest preferences to personalize their experience in future visits.
• Generate and review daily reservation reports to ensure data accuracy.
• Assist in the implementation of special projects and new reservation initiatives.

Requirements

• Fluency in Arabic and English, both written and verbal communication.
• Previous experience in reservations or a customer service-oriented role.
• Proficiency in using reservation systems and general computer software.
• Strong communication and interpersonal skills to interact effectively with clients.
• Excellent organizational skills and the ability to multitask effectively.
• Detail-oriented with the ability to work in a fast-paced environment.
• Availability to work flexible hours, including weekends and holidays, as needed.