Receptionist

Role Overview

The Receptionist is the first point of contact for guests and visitors at Property. The role is responsible for delivering a warm, professional welcome, handling front desk operations efficiently, and ensuring an excellent guest experience in line with the brand’s service standards.

Key Responsibilities

• Greet and welcome guests in a courteous and professional manner
• Handle check-in and check-out procedures accurately and efficiently
• Manage phone calls, emails, and guest inquiries professionally
• Coordinate with housekeeping, maintenance, and operations teams to ensure guest satisfaction
• Handle guest requests, concerns, and complaints promptly, escalating when required
• Maintain accurate guest records and reservation details in the PMS
• Process payments, invoices, and cash/card transactions securely
• Ensure the reception area is clean, organized, and presentable at all times
• Follow company policies, SOPs, and UAE hospitality regulations
• Support administrative tasks related to front office operations
  
  

• Minimum 1–2 years of experience as a Receptionist or Front Desk Agent in hospitality (hotel / serviced apartments preferred)
• Strong communication and interpersonal skills
• Proficiency in English (Arabic or other languages is an advantage)
• Familiarity with hotel PMS systems is a plus
• Presentable personality with a customer-service mindset
• Ability to multitask and work under pressure
• Willingness to work shifts, weekends, and holidays
• Currently based in the UAE or available to relocate
  
  

• Competitive salary package
• Professional and supportive work environment
• Career growth opportunities within Salayel Hospitality
• Exposure to a reputed hospitality brand in Abu Dhabi