Receptionist - Healthcare 10J26

A Receptionist in the healthcare sector plays a vital role in creating a positive first impression for patients and visitors. This role requires a professional who can manage and execute various front-desk operations while ensuring the smooth functioning of the healthcare facility. The ideal candidate will possess excellent communication skills, a keen attention to detail, and a professional demeanor to handle sensitive situations with discretion and empathy. This position is central to ensuring the administrative efficiency of the healthcare setting, supporting medical professionals, and providing patients with a positive experience. The receptionist will also be responsible for managing appointments, handling inquiries, and ensuring the waiting area is welcoming and organized. As a critical member of the healthcare team, they will contribute to creating an environment where patient care is prioritized. Join our dynamic team to support healthcare services by delivering exceptional front-office support.

Responsibilities

• Greet patients and visitors in a professional and courteous manner.
• Answer and manage phone calls, accurately directing them when necessary.
• Manage patient scheduling, appointments, and confirming their arrangements promptly.
• Ensure all patient information is collected, organized, and kept confidential as required by law.
• Assist patients in completing necessary forms and documentation as required.
• Coordinate communication between patients and healthcare professionals if needed.
• Maintain the tidiness, organization, and orderliness of the reception and communal areas.
• Address patient inquiries, providing clear information and assistance as needed.
• Track and organize the inventory of office supplies and patient materials.
• Support administrative needs such as data entry, file management, and mail sorting.
• Handle patient check-in and check-out processes with accuracy and efficiency.
• Facilitate effective communication within the team and participate in meetings.

Requirements

• High school diploma or equivalent education is required for the position.
• Previous experience in a healthcare or clinic receptionist role is preferred.
• Proficient computer skills, including Microsoft Office Suite and scheduling software.
• Excellent verbal and written communication abilities essential for this role.
• Strong organizational skills with the ability to multitask effectively under pressure.
• Empathetic and patient-friendly attitude to handle sensitive patient interactions.
• Knowledge of health care systems and regulatory guidelines is a plus.