Project Specialist Patient Experience-Patient Experience

JOB DESCRIPTION

Supporting high-impact initiatives across patient experience, executive services, support services, CSR, and strategic projects. You’ll serve as the central point of coordination, ensuring seamless execution, timely follow-ups, and professional communication across multiple stakeholders. The ideal candidate combines discretion and drive, with strong time management, interpersonal flair, and creative presentation skills. If you thrive in a fast-paced, purpose-driven environment, this is your opportunity to make a meaningful impact.

RESPONSIBILITIES

• Executive Support & Coordination
• Provide high-level administrative support to the CPEO, including scheduling meetings, managing calendars, travel arrangements, and meeting preparation.
• Draft, review, and manage correspondence, reports, and presentations for internal and external stakeholders.
• Track and follow up on action items from meetings and ensure timely execution.
• Project & Stakeholder Coordination
• Support the execution of strategic projects, including CSR initiatives, VIP and international patient services, and special assignments from the CEO’s office and Pure Health Corporate.
• Coordinate with internal departments, corporate headquarters, and external stakeholders to ensure smooth flow of communication and alignment on priorities.
• Assist in preparing status updates, project summaries, and presentations for executive reviews.
• Data & Presentation Management
• Compile data, prepare visually appealing and impactful PowerPoint presentations, and create reports to support key meetings and decision-making.
• Assist in the design and creative development of communication materials, dashboards, and project proposals.
  
  

Accountabilities

• A polished and professional demeanor with a hospitality mindset.
• Ability to anticipate needs, think strategically, and prioritize effectively.
• Team player with a positive attitude and strong sense of ownership.
  
  

Role-Specific Job Responsibilities

• Communication & Relationship Management
• Act as a point of contact for the CPEO office, ensuring professional and timely responses to internal and external queries.
• Maintain confidentiality and handle sensitive information with discretion.
• Foster positive relationships with leadership teams, staff, and stakeholders.
• Administrative & Operational Excellence
• Organize and maintain filing systems, documentation, and records related to projects, patient experience programs, and executive services.
• Support logistics for events, recognition programs, and other high-profile activities within the Patient Experience and Support Services division.
• Monitor deadlines, ensuring the CPEO is briefed and prepared for all engagements.
  
  

Required:

QUALIFICATIONS

• Bachelor’s degree
  
  

Desired:

• Bachelor’s Degree or equivalent in Business Administration or any relevant field
  
  

Specialist Certifications:

with 3 years of additional experience

Required: NA

Desired: NA

Experience:

Required:

• 2-3 years of relevant experience in a healthcare facility
  
  

Desired:

• Experience working with VIP/Exec within the GCC region.
  
  

ABOUT US

At SSMC, we firmly believe that the human touch is a fundamental part of care. We understand that health care is both an art and a science, running deeper than simply diagnosing and treating those who rely on us. Our SSMC Model of Care puts our patients at the forefront of our purpose and at the heart of everything we do, ensuring that the needs of our patients come first. Every one of our patients receives individualized attention from a multidisciplinary team of experts who collaborate closely to deliver trusted and compassionate care. From the very first point of contact with SSMC, to the moment patients are back home, we ensure speciality-specific care at every stage and in every interaction. As one of the largest tertiary hospitals in the UAE, SSMC provides access to specialist medical treatments and advanced diagnostics, with a commitment to becoming a Destination Medical Center in the UAE and wider region.

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