Product Specialist (Telecom) 25M26

The role of a Product Specialist in the Telecom sector involves managing the lifecycle of telecom products and enhancing their value to meet customer needs. This specialist is integral to the success of a telecommunications company, offering expert insights into product development, marketing, and customer experience. As a Product Specialist, you'll liaise between technical teams, sales, and customers to ensure that product specifications align with market demands. You will be responsible for staying ahead of industry trends, conducting market research, and working on new product launches. Your role will require you to understand both the technical and commercial side of telecom products, driving initiatives that increase customer satisfaction and profitability.

Responsibilities

• Analyze and identify customer needs to develop tailored telecom solutions.
• Coordinate with engineering teams to define and refine product specifications.
• Conduct comprehensive market research and competitor analysis regularly.
• Assist in the creation of sales and marketing strategies for product promotion.
• Monitor product performance and gather customer feedback for improvements.
• Work closely with sales teams to train and support them in product knowledge.
• Develop and manage product documentation and user guidelines for clients.
• Collaborate with cross-functional teams for seamless product lifecycle management.
• Lead initiatives to improve customer satisfaction and reduce churn rates.
• Ensure product alignment with industry standards and regulatory compliance.
• Identify opportunities for product enhancements and incremental sales growth.
• Participate in product demonstrations, workshops, and industry trade shows.

Requirements

• Bachelor's degree in Telecommunications, Business, or a related field.
• A minimum of three years experience in product management in telecom.
• Strong analytical skills to interpret complex market and technical data.
• Excellent communication skills to liaise with both technical and sales teams.
• Proven ability to manage multiple projects and meet deadlines efficiently.
• Detailed understanding of telecommunications networks and services.
• Experience with product lifecycle management software and CRM tools.
• Ready to travel to meet clients and attend industry events as needed.
• Strong problem-solving skills with a customer-oriented approach.