PRO Coordinator Fleet

About the Role

We’re seeking a PRO Coordinator, Fleet to join our Auto Leasing Department, supporting operations across Abu Dhabi and Dubai. This role is critical in managing all government-related processes, including traffic fines, vehicle registration, and regulatory compliance. You’ll be the key liaison with RTA, Muroor, and other authorities, ensuring smooth fleet operations and legal alignment. If you’re proactive, fluent in Arabic, and thrive in a fast-paced automotive environment, this is your opportunity to make a real impact.

Key Responsibilities

• Manage Abu Dhabi and Dubai Traffic Code operations, ensuring no company blocks or restrictions.
• Handle vehicle registrations, renewals, and Hayaza issuance or transfers for sold units.
• Pay traffic fines within deadlines to retain discounts and ensure accurate customer billing.
• Monitor and manage Salik and Darb accounts, including tag updates and vehicle allocations.
• Track fines and black points, contact customers, and transfer black points to their licenses.
• Draft and submit Arabic correspondence for PRO-level tasks (e.g., NOCs, parking permits).
• Personally visit Muroor offices to resolve issues and transfer black points for unresponsive customers.
• Release impounded vehicles from government yards across all emirates.
• Resolve company file blocks due to Tameem restrictions or unresolved fines.
• Manage disputed fines and raise tickets for removal; provide official receipts for customer disputes.
• Assist in vehicle pullbacks as directed by the legal team.
• Identify high-risk traffic areas and share insights with fleet and leasing teams.
• Manage Asateel permits for commercial vehicles.
• Coordinate annual Traffic Code renewals with Group Administration and secure necessary NOCs.
• Serve as custodian of corporate credit card and maintain reimbursement records.
• Maintain custody of AD Police and fine receipts and retrieve them as needed.
• Provide daily operational support to internal departments and act as liaison with government authorities.

What You’ll Bring

• Proven experience in a PRO role, preferably within vehicle leasing or rental.
• Strong working relationships with RTA, Muroor, and other UAE government entities.
• Deep understanding of UAE traffic laws, vehicle registration processes, and fine management.
• Ability to manage sensitive customer interactions and legal matters professionally.
• Familiarity with online portals (RTA, Muroor, Salik, Darb, Asateel).
• Strong organizational skills and attention to detail.
• Ability to work independently and collaboratively across departments.

Qualifications & Experience

• Education: High school diploma or equivalent.
• Experience: 3–5 years in a related field, ideally within vehicle leasing/rental.
• Preferred Backgrounds: PRO roles, fleet management, government liaison, automotive operations.
• Skills: Advanced MS Office proficiency; strong Arabic writing skills for official correspondence.
• Language: Excellent Arabic communication skills (written and verbal); English proficiency is a plus.

Why Join Us?

If you’re a detail-oriented professional with a strong PRO background and a passion for automotive operations, this is your chance to play a pivotal role in a dynamic team. Join us in driving operational excellence, ensuring legal compliance, and supporting a high-performing leasing fleet across the UAE