Patient Relations Executive (225-919)

The Patient Relations Executive serves as the primary liaison between patients and healthcare providers, ensuring that patients have a positive experience during their medical care journey. This role demands a compassionate individual who can address patient concerns, resolve conflicts, and provide clear and effective communication. The Patient Relations Executive plays a crucial role in advocating for patients' needs, enhancing patient satisfaction, and ensuring healthcare standards are met. They work closely with medical staff, administration, and patients to identify areas for improvement in care and service delivery. The ideal candidate will have excellent interpersonal skills, a thorough understanding of healthcare processes, and a strong commitment to patient advocacy and satisfaction.

Responsibilities

• Act as a liaison between patients and healthcare staff to enhance communication.
• Resolve patient grievances and escalate issues to appropriate departments as needed.
• Maintain detailed records of patient interactions and resolution outcomes.
• Facilitate patient feedback sessions to gather insights for improving services.
• Work with medical staff to ensure clear information dissemination to patients.
• Develop and implement patient relation strategies to improve service quality.
• Educate patients about hospital policies, procedures, and available services.
• Collaborate with departments to develop patient satisfaction improvement plans.
• Monitor patient satisfaction surveys and analyze results to identify trends.
• Ensure compliance with healthcare regulations and standards in patient interaction.
• Provide support during critical incidents to reassure patients and families.
• Train staff on effective patient communication and relationship management skills.

Requirements

• Bachelor’s degree in healthcare administration, communications, or related field.
• At least 3 years of experience in a patient relations or healthcare role.
• Excellent communication and interpersonal skills with a compassionate approach.
• Strong problem-solving skills and the ability to manage stressful situations.
• Proficient in healthcare management software and Microsoft Office applications.
• Understanding of healthcare policies, regulations, and patient rights issues.
• Ability to work collaboratively with healthcare professionals and administrative staff.