Patient Relations Executive 10J26

A Patient Relations Executive is a key role within healthcare facilities, responsible for managing patient interactions to ensure a positive patient experience. This position involves addressing patient inquiries, resolving complaints, and fostering strong communication between patients, their families, and clinical teams. The Patient Relations Executive acts as a liaison to advocate for patients' needs, providing feedback to improve services and operational processes. By maintaining a patient-centric approach, this role is crucial to enhancing patient satisfaction and overall healthcare outcomes. The ideal candidate should possess excellent communication and interpersonal skills, empathy, and the ability to work collaboratively in a fast-paced healthcare environment.

Responsibilities

• Respond promptly to patient inquiries with accurate and clear information.
• Resolve patient complaints effectively while maintaining a professional demeanor.
• Facilitate communication between patients, families, and healthcare providers.
• Conduct regular follow-ups to ensure patient concerns are adequately addressed.
• Coordinate with clinical teams to support patient care and service excellence.
• Gather and analyze feedback from patients to identify areas for improvement.
• Develop and implement strategies to enhance patient relations and experiences.
• Prepare detailed reports on patient interactions and outcomes for management review.
• Maintain confidentiality and comply with healthcare privacy regulations consistently.
• Educate patients and families about hospital policies and available resources.
• Assist in the development of patient education materials and communication tools.
• Participate in staff meetings and contribute to continuous service improvement initiatives.

Requirements

• Bachelor’s degree in Healthcare Administration, Nursing, or related field preferred.
• Minimum of 2-3 years experience in patient relations or healthcare service roles.
• Excellent verbal and written communication skills are essential for success.
• Strong problem-solving and conflict resolution skills with a patient-centered approach.
• Ability to work in a fast-paced environment and manage multiple tasks efficiently.
• Proficiency in healthcare management software and Microsoft Office Suite is required.
• Demonstrated empathy, reliability, and professionalism with all stakeholder interactions.