Parent Relations - UAE National - Seer Bani Yas Charter School

Job Description

Aldar Education is currently seeking an outstanding Parent Relations Executive (UAE National) for Seer Bani Yas Charter School in Abu Dhabi for immediate hire.

Mohammed Bin Zayed City in the City of Abu Dhabi and offers American-based curriculum to Grades 6 and 7. We cater for 617 Emirati students, all boys. Middle School US Curriculum of English, Maths, Science, Humanities and MOE subjects will be enhanced with a wide range of extracurricular activities that address the needs of all of our students.

This is an exciting opportunity to join the highly successful Aldar family of schools and to help shape the future of Abu Dhabi’s leading school group.

The successful candidates will be closely aligned with our core values and ethos and possess a genuine understanding and appreciation of the values of the region.

Responsibilities

Main Duties

• Welcome all prospective parents to the Academy and deal with any initial enquiries
• Assist with external marketing for the Academy and manage the social media channels
• Conduct tours of the Academy for prospective families
• Assist the Admissions team when needed with enquiries and enrolments
• Create and send out welcome information packs to new families prior to joining the Academy
• Work with the senior leadership to plan induction and transition days and hosts these events
  
  
  

• Maintain open lines of communication with existing parents throughout the year. Send updated notifications from the Leadership Team and teachers via email and Newsletters. Mange the feedback process, acting as the initial point of contact for parents to ask questions or raise any issues. Liaise with the school faculty to resolve these issues and keep a record of any such queries. Share weekly reports with the school Principal on parent feedback and ensure the escalation process and complaints procedure is complied with.
• Organize parent/community events in order to engage parents in school activities and celebrations and support the school’s parent engagement activities.
• Work closely with parent bodies such as the Parent Council and Parent Ambassadors.
• Support and advertise the school’s parent engagement activities.
• Management and continual development of the school communication channels, such as newsletters, to ensure the school’s parent population is fully aware of the schools activities as a key driver of customer/student retention.
• Undertake regular surveys of new parent views on enrolment process and other subjects of relevance.
• Drive the communication on the reenrolment process; increase parent retention
• Work with the Marketing team at HQ on enquiry generating activities
  
  
  

• Bachelor’s degree
  
  
  

• A minimum of 2 years of experience in a similar role in the region
• Customer service experience is required
• Experience in the Education sector is preferred
  
  
  

• Fluent English communication skills, written and oral
• Strong interpersonal skills to be able to work well in a multi-cultural environment
• Excellent office management skills and computer literacy