Outlet Cashier

OVERVIEW/BASIC FUNCTION:

The Outlet Cashier is responsible to ensure accurate , secure, and efficient handling of guest billing, payments, credit and cash transactions at F&B outlets/bars.  

RESPONSIBILITIES:

·        Comply with hotel financial and audit policies

·        Accurately process guest bills and payments.

·        Safeguard cash and other payment instruments including cc machine

·        Collect assigned cash float and verify amount as per float sheet

·        Ensure receipt printer, POS terminal and payment devices are functioning

·        Generate bills strictly through the POS system

·        Apply discounts, promotions or vouchers only with proper authorization

·        Ensue all voids or corrections are approved and documented.

·        Verify credit card transaction amount before processing, ensure successful authorization and provide guest copy of receipt

·        Room posting, ensure guest name, room number and signature is verified and accurately posted to the correct room.

·        Never leave cash drawer unattended and POS login credentials are not shared

·        Report any cash discrepancies immediately to finance

·        Close POS shift and generate required reports

·        Reconcile cash, card, and room charge totals with POS report

·        Coordinate with Front office & Food and Beverage department.

·        Is responsible for internal auditing of House Funds as well as other internal controls as needed.

·        Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.

·        Any other duties as required and assigned by Finance department.

QUALIFICATIONS:

·        Experience:                         Minimum one year outlet cashier handling experience.

·        Education:                          High school diploma; related college courses.

·        General Skills:                    Must be able to perform job functions with attention to detail, speed and accuracy; 

prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.

·        Technical Skills:                   Ability to input and access information into spreadsheet software; ability to maintain 

concentration and think clearly; ability to prioritize, organize and follow-up; ability to promote positive relations with vendors and staff alike; ability to count cash accurately and quickly; ability to maintain confidentiality of cash transactions; ability to perform job functions with minimal supervision; ability to remain stationary at assigned post for extended periods of time; ability to focus on details and resolve numerical problems; ability to work cohesively with other departments and co-workers as part of a team.

·        Language:                            Required to speak, read and write English, with fluency in other languages preferred.

·        Licenses & Certifications:     None required.