Organizational Change Manager - Airlines

The Company

Cognizant (NASDAQ:CTSH) is a leading provider of information technology, consulting, and business process outsourcing services, dedicated to helping the world's leading companies build stronger businesses. Headquartered in Teaneck, New Jersey (U.S.), Cognizant has over 340,000 employees as of January 2025. Cognizant is a member of the NASDAQ-100, the S&P 500, the Forbes Global 1000, and the Fortune 500 and is ranked among the top performing and fastest growing companies in the world.

About Cognizant Consulting

To be digital, companies today must have organizational velocity approaching speed of light while providing individualized offerings that result in fanatical levels of customer satisfaction—all with laser-focused cost control. And from applications to infrastructure, processes to operational models and interfaces to experiences—there are digital forces driving change in every part of our clients’ organization. At Cognizant, our consultants orchestrate the capabilities to truly change the game—across strategy, design, technology and industry/functional knowledge to deliver insight at speed and solutions at scale. Our approach is built around elevating business understanding of the aspirations and unique abilities of customers and employees and by building these relationships based on trust and value.

More information? Please visit https://www.cognizant.com/consulting

About The Role - Description

Purpose

This role will be working as part of the New catering system implementation programme , and responsible for creating and implementing change management strategies and activities that maximize employee engagement and adoption of new ways of working within Operations. The catering Operations division is a fast paced and dynamic environment, and the Manager Change will need to be able to develop strategies that can adapt to meet the evolving needs.

Accountabilities

• Apply a structured methodology and lead change management activities to support employees and
  
  

key stakeholders to adopt change across Operational departments .

• Conduct change impact and readiness assessments by stakeholder group, evaluating the results to
  
  

develop implementation approaches and plans which meet the specific needs of different groups.

• Ability to come up with creative approaches to embed change across departments with very different
  
  

needs (for example; large workforces, not captive and on shift).

• Provide advice and recommendations and to senior leaders about how to approach change for
  
  

programmes specific to their area.

• Develop and deliver communication plans for change programmes, identifying and aligning
  
  

communication needs of stakeholders to project milestones, and developing associated messaging.

• Develop communications collateral e.g., SharePoint sites, FAQ libraries etc
• Identify change risks and define change mitigation strategies to minimize impacts on go
  
  

live/programme implementations.

• Undertake stakeholder analysis and execute stakeholder engagement strategies.
• Define change success metrics and use them to measure and monitor change progress.
• Coach project teams and business representatives in managing change.
• Develop change champion networks across Operations.
  
  

Education & Experience

• Airline experience is preferable
• Bachelor’s degree level education.
• Must have a minimum of 7 years experience delivering large scale business transformation focused on
• stakeholder management and change enablement, preferably within a n operation or an aviation
  
  

environment .

• Demonstrated experience in fostering a culture of change and strategic communications planning.
• Extensive knowledge of change management theory, design, and execution.
• Excellent command of English language, written and oral .

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